The Ultimate Guide to Customer Relationship Management
A curated Indian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Customer Relationship Management (CRM).
What to know about Customer Relationship Management
Customer Relationship Management (CRM) is a vital strategy that enables businesses to understand, engage, and nurture their customers effectively. It encompasses a broad range of tools, technologies, and techniques designed to manage interactions, data, and processes that drive customer satisfaction and loyalty.
Exploring recent stories tagged with Customer Relationship Management reveals critical insights about market trends, technological advancements, business challenges, and practical advice. From the rise of AI-enhanced CRM capabilities, strategic expansions by major providers, to the growing importance of personalised customer experiences, readers can learn how CRM continues to evolve in response to digital transformation and changing consumer expectations.
Whether you are a small-to-medium business aiming to leverage CRM for growth, or a large enterprise navigating complex integration and data analytics, these stories provide valuable perspectives on implementation strategies, overcoming customization challenges, and utilising advanced tools such as AI, cloud services, and real-time analytics. Clicking through these articles will equip you with knowledge to improve customer engagement, enhance service efficiency, and ultimately drive business success.
Indian Customer Relationship Management News
Regional stories with direct local relevance
DRA launches Chennai's first AI home sales assistant
DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.
Business Next launches AI platform for India's BFSI sector
Business Next has launched AGENTNEXT, India's first AI agent platform, to modernise banking and financial services, aiming for 60-70% task automation.
Opkey secures USD $47 million to enhance AI ERP solutions
Opkey secures USD $47M in Series B funding led by PeakSpan Capital to advance its AI-powered ERP automation platform, aiming to streamline cloud ERP transformations.
Building L.I.V.E. enterprises with a fusion of AI and digital transformation
AI: A transformative force in the future of digital transformation. Discover its impact in the L.I.V.E. enterprises approach.
Analyst Insights
Research and market analysis connected to Customer Relationship Management
DevRev wins ISO 27001 certification for AI security
Sinch named leader in IDC communications platform study
Why brand visibility is the most critical metric in today's AI-driven world
Building an enterprise data integrity architecture for AI and compliance
G2's 2026 Best Software Awards reveal major market shifts
Expert Columns
Why email automation fails without clean and verified data
How Sourcepass turns firewall upgrades into a competitive edge
Trust, transformation and the women leading modern client partnerships
AI-era contact centres become strategic CX data hubs
How phone validation turns dead leads into real sales
Why more SaaS vendors are embedding data quality into their core platforms
From data chaos to email clarity: How to choose the best CRM email tool
Telcos are sitting on gold. Now AI is unlocking the lode
Avoid these 3 common pitfalls when using AI to improve customer experience
Adoption of AI in Manufacturing: A look into trends, strategies and challenges
Recent Customer Relationship Management News
Anthropic launches AI agents for financial services
Anthropic rolls out 10 AI agent templates for financial services, with Microsoft 365 add-ins, new data links and banking workflow tools.
Syspro launches marketplace for manufacturing ERP users
Syspro opens marketplace to help manufacturers and distributors add partner software for analytics, AI, eCommerce and compliance.
Infobip & TGR Haas launch AI fan companion RaceMate
Infobip and TGR Haas F1 Team launch RaceMate AI companion to give fans live race data, quizzes and merch access in messaging apps.
Klaviyo launches Custom Skills for Customer Agent AI tool
Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.
Cognizant named Aston Martin F1 Global AI Services partner
Cognizant deepens its six-year tie-up with Aston Martin Aramco Formula One Team, making AI central to performance and fan data operations.
Salesforce launches Agentforce Operations for back office
Salesforce says its new AI software can halve back-office cycle times and automate finance, compliance and supply chain workflows across business systems.
![365 Data Centres boosts win rates with Collective[i]](https://datacentrenews.in/uploads/story/2026/04/30/preview_positive-sales-team-data-center-control-room-dashboard-analytics-digital-illustration.webp)
365 Data Centres boosts win rates with Collective[i]
365 Data Centres says embedding Collective[i] into sales workflows lifted win rates by more than 15% and cut deal cycles by 35% in six months.
Backbase named Forrester leader & customer favourite
Backbase wins Forrester Leader status and customer favourite as its AI-native Banking OS gains traction with more than 120 banks worldwide.
Q4 launches AI-native CRM for investor relations teams
Q4 unveils AI-native CRM that lets investor relations teams search meeting data, log interactions and prepare briefings through natural language.
Oracle NetSuite launches AI coding skills for developers
Oracle NetSuite rolls out AI coding skills for developers, aiming to speed custom app building and reduce errors across 25 platforms.
Payment firms expand into broader merchant services
Stripe, PayPal, Adyen and Block are pushing into loyalty, lending and AI checkout tools as payment groups seek a bigger role in merchant commerce.
Celonis & ProcessLab launch banking apps for mortgages
Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.
Salesforce launches Headless 360 for agents & developers
Salesforce launches Headless 360, giving software agents and developers API access to core tools as it deepens its push beyond the user interface.
Paysight adds Paymend failed-payment recovery tool
Paysight plugs in Paymend's recovery layer to help merchants reclaim failed payments and cut churn across eCommerce and subscription billing.
Canva & Klaviyo launch one-click email template link
Canva and Klaviyo deepen their tie-up with a one-click route from design to campaign-ready email templates, cutting manual rebuilds for marketers.
HubSpot launches AI tools to tackle search decline
HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.
Emergent launches Wingman AI agent for workplace tasks
Emergent unveils Wingman, an always-on AI agent for email, scheduling and sales support as Australian firms seek to ease admin pressure.
Emergent launches Wingman autonomous AI agent for work
Emergent's Wingman puts autonomous AI agents to work across email, calendars and chats, with human approval for higher-risk actions.
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.
Showpad launches AI platform for field sales teams
Showpad rolls out AI-native revenue platform to help field sales teams cut admin, unify coaching and lift execution across customer visits.