Salesforce stories
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Certinia unveils Customer Success Cloud for seamless integration
3 days ago
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martech
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cx
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cdp
Certinia has launched its Customer Success Cloud, seamlessly integrating with its Professional Services Cloud to offer unified customer journey insights and collaboration tools, built natively on Salesforce.
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Gen AI now top priority for Singaporean business leaders
4 days ago
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cx
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it training
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.
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SailPoint strengthens leadership with new CSO & President
6 days ago
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martech
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cdp
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salesforce
SailPoint Technologies bolsters its leadership with Gary Nafus as Chief Sales Officer and Matt Mills promoted to President, aiming to meet soaring demand for identity security solutions.
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Salesforce study: AI a top priority for Australian executives
Last week
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martech
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cdp
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data privacy
A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.
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Salesforce to launch autonomous AI agents for sales teams in October
Last week
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martech
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cdp
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ai
Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.
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Censornet launches module to simplify SMBs' cloud compliance
Last month
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hyperscale
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martech
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risk & compliance
Censornet launches new Posture Management module in its cloud security platform, easing compliance and risk management for mid-sized businesses by automating vulnerability detection and remediation.
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Rubrik unveils Salesforce Data Protection for enhanced security
Last month
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ransomware
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crm
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martech
Rubrik unveils Salesforce Data Protection, enhancing backup and recovery on the Salesforce Core Platform. The solution promises robust data security, rapid recovery, and reduced operational costs, aligning with Gartner's projection of increased SaaS backup prioritisation.
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Oracle NetSuite glitch leaks data from thousands of websites
Last month
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martech
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cdp
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salesforce
Thousands of websites using Oracle NetSuite's SuiteCommerce may be leaking private customer information due to misconfigured access controls.
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Hyperscaler cloud marketplaces to reach USD $85 billion by 2028
Last month
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hyperscale
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virtualisation
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martech
Sales of enterprise software via AWS, Microsoft, and Google Cloud marketplaces are set to soar to USD $85 billion by 2028, driven by cloud credits and simplified procurement.
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Surge in AI adoption amongst sales challenges in Singapore
Last month
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cdp
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martech
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salesforce
Salesforce's latest report reveals rising challenges for sales teams, with 66% of professionals in Singapore finding it harder to meet customer expectations.
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Exclusive: Rimini Street's CTO on AI, future of ERP systems
Last month
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martech
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partner programmes
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cdp
Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.
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Dialpad launches Ai Sales platform to boost sales efficiency
Tue, 30th Jul 2024
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cdp
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martech
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sales
Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.
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Salesforce & Workday join forces to create AI-driven assistant
Thu, 25th Jul 2024
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martech
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cdp
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ai
Salesforce and Workday team up to offer an AI-powered employee service agent, leveraging unified HR and CRM data to enhance productivity and simplify routine tasks.
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Salesforce unveils fully autonomous AI customer service agent
Wed, 24th Jul 2024
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
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Campaign management software market to reach $10.2B by 2034
Tue, 23rd Jul 2024
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crm
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data analytics
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digital transformation
The global campaign management software market is set to soar to USD$4.8 billion by 2024 and may reach USD$10.2 billion by 2034, driven by AI and cloud innovations.
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Salesforce appoints Iman Muhammad as leader, opens Jakarta office
Tue, 23rd Jul 2024
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crm
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digital transformation
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public cloud
Salesforce names Iman Muhammad as Indonesia's country lead and unveils a new office in Jakarta, bolstering its presence in the growing ASEAN market.
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Lion Parcel partners with Salesforce to boost AI-driven service
Tue, 16th Jul 2024
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
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Healthengine appoints David Watson as new Chief Commercial Officer
Tue, 9th Jul 2024
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partner programmes
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martech
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cdp
Australia's top healthcare marketplace, Healthengine, names David Watson as new CCO, set to enhance commercial strategies and foster growth from July.
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Global cloud governance market to reach USD $3.87bn by 2034
Fri, 5th Jul 2024
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hybrid cloud
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data analytics
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hyperscale
The global cloud governance platform market is set to hit USD $3.87 billion by 2034, driven by AI integration, hybrid cloud adoption, and compliance needs.
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Techcombank unveils AI-driven innovations to enhance customer experience
Wed, 3rd Jul 2024
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digital transformation
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hyperscale
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public cloud
Techcombank has unveiled AI-driven innovations aiming to elevate customer experience and position itself as a leader in Vietnam's banking sector.