Conversational AI Stories - Page 3

Global Stories

Conversational AI stories

Sidetrade wins Hackett innovation award for AI overhaul

The award reflects measurable gains from Sidetrade's AI-led redesign, which cut feature delivery from 60 days to three and slashed staffing needs.

By Joseph Gabriel Lagonsin • 5 min read • This month

Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • This month

Data Analytics

Gartner sees finance talent shift towards digital skills

Automation could shrink entry-level finance roles as Gartner says 20% of firms will pour all talent spend into advanced digital skills by 2028.

By Sean Mitchell • 4 min read • This month

Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Euromonitor revamps Passport with AI chat & Copilot

Customers can now query Euromonitor's Passport data in Microsoft apps and other AI tools as the firm widens API access across all datasets.

By Joseph Gabriel Lagonsin • 3 min read • This month

Hybrid Cloud

Couchbase launches AI Data Plane for enterprise agents

The release aims to ease a key hurdle for firms moving AI agents into production by unifying memory, retrieval and access across environments.

By Joseph Gabriel Lagonsin • 5 min read • This month

Manufacturing

Incorta launches Intelligence platform for business users

Business teams can now act on live enterprise data without spreadsheets, as the platform ties AI analysis, applications and workflows together.

By Sean Mitchell • 4 min read • This month

Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month

Smart Home

TCL pivots to premium TV offering with Bang & Olufsen collab

TCL's new range features brighter flagship TVs, with certified high-end sound and Gemini features, targeting Sony and Samsung's premium turf.

By David Shilovsky • 4 min read • Last month

Software-as-a-Service

Constructor named Gartner leader in search & discovery

Retailers are turning to specialist search tools as the category grows, with Gartner valuing the market at USD $17.41 billion in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Netwrix adds AI governance to 1Secure for Microsoft

The update gives Microsoft customers faster visibility into AI-driven access risks, after Netwrix linked broader identity footprints to higher breach rates.

By Sean Mitchell • 4 min read • Last month