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Conversational AI stories

Voicify cuts costs with Google Cloud's Gemini models
Data Protection

Voicify cuts costs with Google Cloud's Gemini models

The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.

By Mark Tarre • 4 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.

By Mark Tarre • 4 min read • Last week
Kore.ai appoints two chiefs to drive enterprise AI growth
Software-as-a-Service

Kore.ai appoints two chiefs to drive enterprise AI growth

The restructure puts sales and customer delivery under new leaders as enterprise buyers demand stronger governance, support and reliability from AI agents.

By Mark Tarre • 4 min read • Last week
Kore.ai names Uma Sandilya Chief Commercial Officer
Digital Transformation

Kore.ai names Uma Sandilya Chief Commercial Officer

The enterprise AI software provider is tightening accountability across sales, delivery and marketing as buyers shift to wider deployments.

By Sofiah Nichole Salivio • 4 min read • Last week
Adactin teams up with Cyara on IVR testing in Australia
Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Last week
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Last week
Custom Travel Solutions wins Silver for AI customer support
Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last week
Lightspeed adds AI & operational tools for merchants
Software-as-a-Service

Lightspeed adds AI & operational tools for merchants

Merchants in more than 100 countries will get quicker access to real-time data as the platform adds AI assistants and workflow tools.

By Sean Mitchell • 4 min read • Last week
Enterprise leaders seek clarity over complexity in AI
Unified Communications

Enterprise leaders seek clarity over complexity in AI

Rising complexity is pushing enterprise buyers to demand clearer outcomes, as AI and shifting expectations reshape technology decisions.

By Alex Ayers • 5 min read • Last week
Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • This month
AI reshapes leadership & customer service, say execs
Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • This month
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • This month
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • This month
Google Cloud links Gemini Enterprise logs to BigQuery
Data Protection

Google Cloud links Gemini Enterprise logs to BigQuery

The move could help IT teams track staff use, audit access and compliance risks across large Gemini Enterprise roll-outs without bespoke tools.

By Sean Mitchell • 4 min read • This month
Longbridge launches AI investing platform in Singapore
Fintech

Longbridge launches AI investing platform in Singapore

Investors in Singapore can now use conversational prompts to analyse markets, draft trades and review portfolios before confirming any order.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Conversational AI stories

SMEC AI launches national line to aid SME AI adoption
Digital Transformation

SMEC AI launches national line to aid SME AI adoption

A free phone service aims to help Australian small businesses move beyond early AI trials, after research found most do not know where to begin.

By Mark Tarre • 4 min read • Last week
Testlio launches LeoCore as AI testing flaws mount
DevOps

Testlio launches LeoCore as AI testing flaws mount

With AI-related defects threatening user trust, the new platform pairs automated test creation with human checks across global devices and markets.

By Sean Mitchell • 4 min read • Last week
Sber says AI shift is moving towards autonomous agents
Robotics

Sber says AI shift is moving towards autonomous agents

AI projects that remain stuck in pilot stages may miss the shift to agentic systems able to manage tasks with limited human oversight.

By Sean Mitchell • 5 min read • Last week