Retail stories
Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.
The findings show many firms still leave internet-facing databases and admin tools open, giving attackers easy routes before flaws are even published.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.
The Manchester firm is now weighing outside funding and headcount growth after repeat business pushed first-year revenue above GBP £250,000.
But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.
Enterprises adopting AI will get new tools to assess model behaviour as ITC Infotech adds LayerLens' Stratix platform to its testing suite.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
Experts say AI is accelerating ransomware attacks, shrinking the patching window and forcing organisations to overhaul defences and recovery plans.
The consultancy is betting on growing demand for better use of planning software as companies seek tighter inventory control and more reliable forecasting.
Transporeon rolls out AI-powered Natural Language Search for carriers, aiming to speed freight bookings and cut clicks across Europe and North America.
Enterprises running AI across multiple sites may cut latency and costs as the partners link cloud, edge hardware and Kubernetes management.
The new layer is meant to help brands and retailers keep product data aligned as AI-led shopping and retailer requirements become more complex.
Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.
Retailers are using category management to cut waste, avoid empty shelves and respond faster to cost-of-living pressures and supply shocks.
Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.
Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.
Freight and energy costs are feeding May price rises, with over 40% of retailers and transport firms planning increases, ONS data show.
Australian firms with solar and batteries can now trade flexibility for extra revenue as PowerSync’s new software targets the National Electricity Market.
Employers are facing deeper fake-job and account-takeover risks as Daon ties verification to hiring, access and recovery checks.
