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Retail stories

Agentic AI-facilitated spending to hit USD $3.35tn by 2030
Data Protection

Agentic AI-facilitated spending to hit USD $3.35tn by 2030

Household budgets are set to be reshaped as AI agents steer purchases worth USD $3.35tn by 2030, WARC and PHD say.

By Mark Tarre • 4 min read • Last week
2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last week
Therabody unifies global operations on Oracle NetSuite
Software-as-a-Service

Therabody unifies global operations on Oracle NetSuite

The wellness brand has cut technology costs by 45% after replacing disconnected systems with a single cloud platform across finance and supply chain.

By Mark Tarre • 3 min read • Last week
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Retail stories

Social media reshapes Australians' shopping habits
Digital Transformation

Social media reshapes Australians' shopping habits

Six in ten Australians now act on products they see on social platforms, underscoring a shift in how brands must win buyers online.

By Sean Mitchell • 4 min read • Yesterday
UK shoppers face more stock shortages, survey finds
Customer Experience

UK shoppers face more stock shortages, survey finds

Supply chain disruption tied to Middle East tensions is leaving 54% of UK shoppers facing poorer shelf availability, a survey found.

By Sean Mitchell • 4 min read • Last week
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last week
Human analysts still handle 46% of brand interactions
Customer Experience

Human analysts still handle 46% of brand interactions

Brands are still relying on people for nearly half of social interactions, highlighting the limits of automation in customer-facing moderation and replies.

By Sean Mitchell • 4 min read • Last week
Prophet grows 309% as brands rehearse ad decisions
Software-as-a-Service

Prophet grows 309% as brands rehearse ad decisions

Marketers are under pressure to prove returns sooner, driving demand for tools that test ad spending before budgets are committed.

By Sean Mitchell • 4 min read • Last week
Afterpay finds more Kiwis earn from multiple sources
Fintech

Afterpay finds more Kiwis earn from multiple sources

New Zealand retailers may need to rethink payday-driven sales as 40% of employed workers now draw income from multiple sources, Afterpay found.

By Karen Joy Bacudo • 4 min read • Last week
ATO tax debts lift insolvency risk for Australian firms
Data Analytics

ATO tax debts lift insolvency risk for Australian firms

More than 35,000 Australian businesses now face heightened failure risk as ATO debts above AUD $100,000 coincide with rising defaults.

By Karen Joy Bacudo • 5 min read • Last week
Australian finance leaders push AI agents despite gaps
Digital Transformation

Australian finance leaders push AI agents despite gaps

Governance is lagging as Australian finance chiefs race to deploy AI agents, with many under pressure to prove ROI and explain errors.

By Mark Tarre • 5 min read • Last week
AliExpress boosts air conditioner stock as heatwave bites
Customer Experience

AliExpress boosts air conditioner stock as heatwave bites

Heat-driven demand has lifted cooling appliance sales 382% year on year, as rival sites report stock shortages and buyers seek fast delivery.

By Sofiah Nichole Salivio • 4 min read • Last week
UK data leaders face rising AI & governance pressure
Data Protection

UK data leaders face rising AI & governance pressure

Rising AI and governance demands are leaving many senior data executives overstretched, with 40% saying they are close to burnout.

By Sean Mitchell • 4 min read • Last week
Australians want local groceries, Shopfully survey finds
Customer Experience

Australians want local groceries, Shopfully survey finds

Price and convenience still shape Australian grocery baskets, despite nearly half of shoppers saying local suppliers matter most.

By Sean Mitchell • 4 min read • Last week
Cyber resilience priorities diverge sharply across sectors
Privileged Access Management

Cyber resilience priorities diverge sharply across sectors

Critical infrastructure and healthcare lag peers on basic cyber controls, leaving essential services more exposed than financial firms and technology groups.

By Mark Tarre • 4 min read • This month
Logile launches simulator to cut retailer labour costs
Software-as-a-Service

Logile launches simulator to cut retailer labour costs

Retailers under margin pressure can now test staffing and opening-hours decisions before budgets are set, using Logile's new simulator.

By Sean Mitchell • 4 min read • This month