Productivity stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.
CRISP is set to handle a projected fourfold rise in transaction volumes after upgrading to Broadridge's BRx Match platform across 14 markets.
Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.
The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.
Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.
The cybersecurity company is tightening financial control and customer support as it expands internationally and seeks to protect recurring revenue.
The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.
The move gives the consumer brand earlier disruption alerts and a shared view of ocean and rail shipments, cutting manual checks and late-delivery fines.
Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.
Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.
A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.
Many firms still lack grants and training as ministers' industrial push is judged on what reaches factory floors, Fluke research shows.
As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.
Product data teams can now oversee AI agents in Akeneo's cloud, reducing manual catalogue work and tightening control over approvals.
Australian patients could reach specialists far faster as TP's Bali hub cuts referral waits from days to minutes for providers under pressure.
Rising pressure to lift output without burning out staff has overtaken economic uncertainty as the chief concern for executives in Australia and New Zealand.
Weather-related outages are pushing technology firms to treat resilience as vital as emissions cuts, with connectivity now a business continuity issue.
Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.
The cash will help the fintech expand its team and product as regulated firms seek faster onboarding, compliance checks and payments.