Opinion stories
Growth in India and the Gulf is exposing weak customer data, with inaccurate records slowing onboarding, payments and fraud checks.
India's fintech sector may need new benchmarks as simple transaction counts fail to show whether users really understand and trust digital finance.
Phishing-resistant logins could curb account takeovers that let criminals tamper with tax data, refunds and audit trails across firms.
European fintechs can lose more than EUR €100,000 when senior roles stay vacant or hires fail, draining profit and team time.
Recipients in Africa still face queues and cash pickups as cross-border transfers hit local rails that lag behind instant sending speeds.
Rapid digital adoption and tighter regulatory frameworks are turning the region into a proving ground for new financial services models.
Defensive teams are racing to match attackers using AI to find flaws and weaponise exploits within hours of disclosure.
Enterprises risk wasting money on AI add-ons that change interfaces, not the legacy systems still limiting speed, autonomy and outcomes.
Enterprises are moving from workflow software to systems that make auditable decisions, threatening seat-based revenue models across the sector.
Enterprises that adopt agentic AI early could gain an edge as governance, integration and deployment hurdles keep most firms stuck in pilots.
Earlier checks on contact details could curb fake reservations, cut chargebacks and free hotel staff before rooms are wrongly blocked.
Retailers risk overstock and shortages because weather-driven demand shifts with seasonal anomalies, not just heat, making winter buying decisions brittle.
Australians lost GBP £1.1 billion to scams last year, underscoring how banks now must protect customers' identities as well as their systems.
Up bank grew by focusing on design and trust, with more than 80 per cent of customers arriving through word of mouth.
Financial institutions still face hidden fourth-party risks even after Microsoft, Google Cloud, AWS and Oracle were designated as critical providers.
Supply chain attacks are pushing cyber risk upstream, putting managed service providers under pressure from customers and regulators over shared access.
June 2026 U.S. executive orders have turned post-quantum readiness into an operational race, forcing firms to map and manage trust fast.
Many firms are stuck in pilot purgatory as governance and workflow redesign lag behind AI ambition, limiting scale and value.
Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.
Rural and Indigenous communities risk being left behind as Ottawa's new AI plan scales up in cities without fixing internet and local training gaps.