SecurityBrief India - Technology news for CISOs & cybersecurity decision-makers
India

Customer Support Stories - Page 3

Indian Stories

Customer Support stories

Global Stories

Customer Support stories

OpenAI launches Presence for enterprise voice agents
Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month
Expel warns of cyber gang targeting certificate trust
Malware

Expel warns of cyber gang targeting certificate trust

Financial firms in Asia Pacific face signed malware that can evade Windows checks after attackers abuse support portals to steal certificates.

By Sean Mitchell • 4 min read • Last month
Custom Travel Solutions wins Silver for AI customer support
Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Last month
Allianz Partners teams up with Travelgoogoo on eSIMs
Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Last month
OpenAI sets AI value scorecard for corporate spend
Software-as-a-Service

OpenAI sets AI value scorecard for corporate spend

The framework urges finance chiefs to judge AI by completed work, reliability and total task cost rather than licence or user counts.

By Mark Tarre • 5 min read • Last month
Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Last month
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer Support stories

Solid State Logic names Algam EKO Italy distributor
Partner Programmes

Solid State Logic names Algam EKO Italy distributor

Italian broadcasters and studios gain a new support route as Algam EKO takes on Solid State Logic's console distribution with immediate effect.

By Sofiah Nichole Salivio • 4 min read • Last month
Wagepoint launches WagePro+ for Canadian accountants
Software-as-a-Service

Wagepoint launches WagePro+ for Canadian accountants

Growing compliance costs are pushing Canadian firms to treat payroll as a recurring revenue stream, as Wagepoint adds partner support.

By Sofiah Nichole Salivio • 4 min read • Last month
TBC Uzbekistan wins four Euromoney awards for excellence
Fintech

TBC Uzbekistan wins four Euromoney awards for excellence

Broadening its appeal beyond consumer banking, the lender has surpassed 6 million monthly users as digital adoption accelerates in Uzbekistan.

By Sofiah Nichole Salivio • 4 min read • Last month
Creditspring tops GBP £1 billion in loan disbursements
Fintech

Creditspring tops GBP £1 billion in loan disbursements

Households squeezed by higher costs are turning to fixed-fee borrowing, helping the lender pass GBP £1 billion in loans.

By Karen Joy Bacudo • 4 min read • Last month
Vero Insurance adds AI sentiment checks in New Zealand
Digital Transformation

Vero Insurance adds AI sentiment checks in New Zealand

It will let staff spot complaints and vulnerability in real time, giving Vero earlier warning of customer distress across its New Zealand teams.

By Karen Joy Bacudo • 4 min read • Last month
Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian tech leaders hail AI shift to core business
Digital Transformation

Australian tech leaders hail AI shift to core business

Australian firms are increasingly using AI in day-to-day operations, with leaders saying data quality and human oversight now matter more than pilot projects.

By Sofiah Nichole Salivio • 4 min read • Last month
Uswitch awards 13 broadband providers excellence mark
Gaming

Uswitch awards 13 broadband providers excellence mark

More households can now access full fibre, as the scheme expands to spotlight lesser-known networks with stronger customer trust and service checks.

By Joseph Gabriel Lagonsin • 4 min read • Last month