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Customer Support Stories - Page 2

Global Stories

Customer Support stories

Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week
Plaud hits USD $100 million ARR with hardware-led AI
Software-as-a-Service

Plaud hits USD $100 million ARR with hardware-led AI

The milestone highlights rising demand for devices that turn workplace conversations into usable records as AI firms push beyond chatbots.

By Sean Mitchell • 4 min read • Last week
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Chirp Digital lifts SMS volume 2,300% with TrueDialogue
Software-as-a-Service

Chirp Digital lifts SMS volume 2,300% with TrueDialogue

Better text delivery has helped the fintech avoid carrier throttling and support headaches as clients rely on SMS to complete financial checks.

By Karen Joy Bacudo • 4 min read • Last week
OpenAI launches partner network with USD $150 million
Digital Transformation

OpenAI launches partner network with USD $150 million

Businesses struggling to embed AI in day-to-day operations will get help from a new OpenAI partner network backed by USD $150 million.

By Mark Tarre • 6 min read • Last week
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Last week
Cloud202 launches Qubitz AI for cheaper business apps
Data Protection

Cloud202 launches Qubitz AI for cheaper business apps

Enterprises could cut AI app development costs by up to 80% as Cloud202 targets the gap between prototypes and secure production systems.

By Mark Tarre • 4 min read • Last week
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last week
Codenotary flags 210,000 risky AI agent actions daily
Data Protection

Codenotary flags 210,000 risky AI agent actions daily

About 7% of monitored interactions raised security, compliance or operational concerns as enterprises deploy more autonomous AI into daily workflows.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Customer Support stories

iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Last week
Occom launches fixed-price broadband plans in Australia
Inflation

Occom launches fixed-price broadband plans in Australia

Households under cost-of-living strain may benefit as Occom's new broadband plans lock in monthly charges for up to 24 months.

By Sofiah Nichole Salivio • 4 min read • Last week
Netgear launches Align platform for AV integrators
Network Infrastructure

Netgear launches Align platform for AV integrators

The controller gives AV integrators remote access and bundled timing tools, reducing hardware sprawl as customers demand ongoing support.

By Sofiah Nichole Salivio • 4 min read • Last week
Access PaySuite buys Ordo Open Banking infrastructure
Fintech

Access PaySuite buys Ordo Open Banking infrastructure

The deal gives Access PaySuite direct control of payment initiation as UK pay-by-bank use rises 57% year on year.

By Karen Joy Bacudo • 4 min read • Last week
IAG backs Sonder to widen crisis support for customers
Customer Experience

IAG backs Sonder to widen crisis support for customers

The insurer will use Sonder's round-the-clock mental health, medical and safety service to help customers during severe weather and major incidents.

By Sean Mitchell • 4 min read • Last week
Leaseweb names Estelle Azemard Chief Executive in Canada
Data Protection

Leaseweb names Estelle Azemard Chief Executive in Canada

The move comes as Canadian customers demand more sovereignty, flexibility and human support from cloud and infrastructure providers.

By Mark Tarre • 4 min read • Last week
Canadians trust AI for banking, but not big money moves
Data Protection

Canadians trust AI for banking, but not big money moves

Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Last week
Paramount Liquor launches Adobe Commerce ordering platform
Software-as-a-Service

Paramount Liquor launches Adobe Commerce ordering platform

The shift should cut manual ordering errors for 15,000 hospitality customers while making 250 million price points visible online.

By Sofiah Nichole Salivio • 4 min read • Last week