Customer service stories - Page 24
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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martech
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marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
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uc
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martech
Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
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customers
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support
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zendesk
New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.