Call Recording stories - Page 4

Touchpoint's CEO says when it comes to customer experience don’t believe the ‘robot revolution’ will happen overnight.

The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.

PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.

Yealink ups the ante in NZ, melding Office 365 and Skype for Biz into the intuitive T48 touchscreen phone—HD calls and mobile switch at a touch.

Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.

Cogent bolsters its unified comms offerings, partnering directly with NEC to provide cost-efficient, high-quality solutions.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.

Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

ShoreTel launches cloud-based voice service in Australia, offering fully managed IP telephony and other features.

Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.

Connect NZ, a voice, video and IT company, has partnered with cloud PBX phone system provider Vadacom to help SMEs achieve more.

Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.

In its latest move, 3CX releases v14 of its phone system, enhancing user experience with new features and improved functionality.

Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.

AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.