Call Recording stories - Page 3

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.

The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.

2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.

As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.

New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.

Thai contact centre giant TMC ensures business continuity amid COVID-19 with Tikal's cloud solution, enabling staff to work securely from home.

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.

Certain Telstra customers will have access to Dubber’s Call Recording and Data Capture Platform for business telephony and mobile.

Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.

Novum Networks harnesses Tollring's iCall Suite for advanced call analytics, aiming to elevate customer service.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.

Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.

Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.