Entrust launches Citizen Identity Orchestration for governments

Entrust, a vendor of identity-centric security solutions for governments and enterprises, has announced the launch of its new Citizen Identity Orchestration solution. This innovative and modular solution aims to enable governments to streamline the delivery of public services using secure digital identities, embedding trust in every interaction with citizens.

The launch comes as governments worldwide face increasing demands for seamless, transparent, and rapid service delivery. While digitalising public services can help meet these expectations, service channels must be more convenient and intuitive than current options to be effective. With AI-driven identity fraud becoming more prevalent, governments also need robust systems to verify and authenticate citizens accessing online services.

This new solution promises to offer citizens reliable, transparent, and inclusive access to various governmental services, augmented with a seamless and secure digital experience. Governments, on the other hand, can ensure the highest standards of security and privacy for digital government-to-citizen interactions, aiding in processes like seamless border crossing, benefits delivery, tax filing, healthcare access, and more.

Tony Ball, President of Payment & Identity at Entrust, commented, "Once you establish the identity of an individual online and provide the right infrastructure to trust that identity, you can unlock unlimited possibilities to empower citizens and businesses by enhancing government services, making them more convenient, accessible, and secure. While there is broad consensus on the need to digitalise public services, citizen adoption still lags behind expectations, barring a few exceptions like Estonia. The Entrust solution can help address this challenge by augmenting the existing infrastructure for service delivery with seamless digital experiences, empowering citizens with more choices in how they interact with their government."

The Entrust Citizen Identity Orchestration solution adopts an identity-centric approach designed to enable G2C digital transformation initiatives. The benefits of this solution include:

• Composable Architecture: This ensures ease of integration with existing infrastructure and streamlines G2C workflows using microservices and low-code/no-code orchestration, making the system future-ready and interoperable with legacy systems.
• Total Experience Design: It enhances citizen adoption of digital public services via intuitive mobile or web interfaces, thereby elevating civic engagement in government activities.
• Standards-based: It ensures compliance with international and local regulatory standards such as NIST IAL 1, 2, and 3, eIDAS, and GDPR and can be configured to meet other local requirements. This ensures the highest security and privacy benchmarks.
• Chain of Trust: Integrates trust in digital interactions with AI-driven fraud detection for identity verification, robust authentication, and PKI encryption for reliable service delivery.

Key capabilities of the solution include digital onboarding with AI-powered fraud detection for identity verification, seamless issuance of digital credentials, identity lifecycle management, and self-service digital channels on both web and mobile platforms with multi-factor authentication for access to government services.

A significant use case for this solution is multimodal seamless cross-border travel (land, rail, air, maritime). The solution enables biometric smart corridors that do not require expensive eGates and kiosks, allowing legitimate travellers to enter or exit a country seamlessly through simple mobile-based pre-enrolment. This not only protects borders but also transforms the travel experience.

"Our solution is composable, allowing public institutions worldwide to implement successful digitalisation programmes that continuously evolve and scale. The launch of the Entrust Citizen Identity Orchestration solution underlines our commitment to building on our legacy of over 50 years of providing secure identity solutions to governments," added Ball.