Ebix Risk adds AI assistant to COI compliance platform

Ebix Risk has launched a new version of its certificate of insurance management platform, Ebix COI, adding contract analysis, policy review and an AI assistant to its existing compliance offering.

The update is aimed at organisations that collect certificates of insurance from vendors and contractors as part of risk and compliance checks. Many companies still rely on fragmented processes in which certificates are digitised but checked against standard templates rather than the insurance terms set out in individual contracts.

That approach can leave gaps when coverage requirements vary from one supplier agreement to another. It can also create backlogs when deficiencies are identified but not resolved, leaving compliance teams to manage repeated outreach and manual review.

Ebix COI is designed to bring those stages into a single workflow. The system reads vendor agreements, extracts insurance requirements, compares them with submitted certificates, and supports the identification and resolution of any shortfalls.

Platform update

Among the additions is what Ebix Risk calls Policy & Contract Intelligence. It includes a contract analysis function that reads supplier agreements and identifies required cover, alongside a policy review tool designed to surface details from policies and endorsements that may affect whether a certificate meets agreed terms.

The company has also introduced an AI Assist Agent to handle parts of the compliance process after a discrepancy is found. The tool is intended to support deficiency identification, vendor outreach and follow-up through to resolution.

A self-service model is another part of the release, allowing in-house teams to run certificate compliance workflows directly rather than relying entirely on outsourced support or manual intervention.

The latest version of Ebix COI builds on data gathered over roughly three decades in certificate of insurance management. That dataset includes certificates, policies, endorsements and contractual exceptions, which Ebix Risk says help improve the accuracy of compliance decisions in more complex cases.

Market focus

Certificate of insurance compliance is a routine but often labour-intensive task across construction, property, logistics and other sectors that depend on large networks of third-party suppliers. Businesses typically require vendors to hold specified insurance cover and provide proof that it remains in place.

Software suppliers in this market have increasingly moved beyond document capture toward automated verification and workflow management. Ebix Risk is positioning the release around that shift, arguing that the harder task is not extracting data from a certificate but assessing whether the underlying insurance satisfies contractual requirements.

Gagan Sethi, chief executive officer of Ebix Technologies, said the release broadens the company's reach in risk and compliance software.

“The real opportunity is to turn certificate compliance into an intelligent risk and compliance workflow,” Sethi said. “With the next generation of Ebix COI, we are connecting contract requirements, coverage validation, and deficiency resolution into one AI-enabled process. This creates a larger growth opportunity for Ebix in the risk and compliance market.”

Robert Rodriguez said domain-specific insurance data matters more than access to AI models alone.

“Compliance teams don't need another extraction tool. They need to know whether a certificate actually satisfies the contract, and what to do when it doesn't,” said Rodriguez, chief technology officer and head of technology & product strategy at Ebix Risk. “The next phase of this market won't be won by who has the best AI model. It'll be won by who has the best signal feeding it. After thirty years of building that signal in insurance compliance, Ebix COI is the first platform to put it directly in front of the AI making the call.”

Ebix Risk sells products across operational risk and insurance administration, including certificate of insurance management, risk management information systems, workers' compensation electronic data interchange and exposure analytics. Its parent group, Ebix, operates in insurance, financial technology and health markets and says it serves clients in more than 40 countries from 12 nations.

The launch reflects a wider push among insurance and compliance software providers to apply AI tools to back-office processes where document review, exception handling and audit trails are central. In certificate management, the practical test will be whether these tools can cut manual work while improving the quality of contract-by-contract decisions and the follow-up needed to close identified gaps.