Devolutions & Telegraph Ventures back Mizo in AI push

Devolutions and Telegraph Ventures have made a minority investment in Mizo, linking three companies focused on managed service providers and artificial intelligence.

Mizo will remain independent under its existing leadership. The investment is meant to support product development and expansion for the AI software company, which builds tools for managed service provider service desks.

Mizo's software is designed to automate the full service ticket process, including triage, routing, scheduling, remediation, documentation and quality assurance. The platform integrates with professional services automation systems such as Autotask, ConnectWise and HaloPSA.

Its software is already deployed across more than 60 managed service providers in North America and Europe, placing it in a growing segment of the IT services market where providers are looking to reduce manual work in frontline support teams.

Ecosystem approach

For Devolutions, the investment fits a broader strategy of building a network of related technology businesses rather than pursuing full consolidation. Its products focus on secure access, credential management and remote connectivity for IT professionals and managed service providers.

Devolutions has also made other targeted moves, including an investment in Obkio, support for open-source projects such as Avalonia and ControlR, and the acquisitions of PowerShell Universal and UniGetUI. The latest deal extends that strategy into AI-based service desk automation.

"At Devolutions, we believe in the power of partnerships to move our industry forward," said David Hervieux, Chief Executive Officer of Devolutions. "By investing in Mizo, we are supporting a team whose AI capabilities open meaningful opportunities across our ecosystem and for our customers. This reflects our broader commitment to helping IT professionals benefit from technologies that complement our secure access management portfolio. As we continue expanding our business across North America and internationally, we remain focused on partnering with companies that strengthen the global IT ecosystem and deliver lasting value to customers around the world."

Service desk focus

Mizo's pitch to managed service providers centres on handling repetitive service desk tasks without matching increases in headcount. The company argues that automating the ticket lifecycle allows technical staff to spend more time on customer-facing work and more complex issues.

"MSPs have been hiring for years to absorb an ever-growing volume of tickets," said Mathieu Tougas, Chief Executive Officer and Co-Founder of Mizo. "Mizo flips that equation: our AI agents take charge of the complete ticket lifecycle, from triage to resolution, freeing Level 1 teams from repetitive work. This investment allows us to accelerate deployment of our end-to-end autonomous resolution platform to more MSPs and across additional technology ecosystems. It's also a strong validation of the conviction that has driven us from the start: a technician's value lies in building and nurturing customer relationships - not performing procedural tasks across multiple tools."

The investment also reflects wider investor interest in software that applies AI to operational processes inside managed services businesses. These providers, which support IT operations for small and midsize companies, are under pressure to improve response times while controlling labour costs.

Telegraph Ventures framed the move as part of a structural change in how managed service providers operate. The venture firm focuses on early-stage companies developing AI software.

"We believe AI won't replace managed service providers, but it will fundamentally redefine how they operate and deliver value," said Etienne Mérineau, General Partner of Telegraph Ventures. "As AI agents take on repetitive operational work, MSPs have an opportunity to evolve from reactive IT operators into strategic technology partners for small and midsize businesses. Mizo is building the AI-native customer support layer for that transformation."

Global footprint

Devolutions was founded in Quebec and serves more than one million users across more than 140 countries. The company has been expanding across North America and other markets through product development, partnerships and selected investments.

The Mizo deal gives Devolutions exposure to another operational layer of the managed services market. While Devolutions focuses on access and security administration, Mizo sits closer to frontline support workflows, where ticket handling, dispatch and documentation often remain labour-intensive.

That distinction matters because managed service providers have increasingly adopted specialised tools across different parts of their operations. Investors and software vendors are now targeting the links between those systems, especially where automation can reduce repetitive work that has traditionally required technician time.

Mizo's integration with established automation and ticketing systems may help it appeal to service providers that do not want to replace core software platforms. Instead, many are looking for tools that can sit on top of existing systems and take over routine steps in the support process.

The transaction leaves Mizo under its current management while giving it backing from a software supplier with an established presence among managed service providers and from a specialist AI investor.

Devolutions made the investment as a minority stake.