About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
AI propels European businesses towards increasing smart video adoption
Yesterday
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ai
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cx
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investment
AI is increasingly driving businesses across Europe to adopt smart video use, with numerous sectors recognising AI's potential impact.
Study finds over half of of users unsatisfied with AI tools
Yesterday
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ai
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user interface
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study
Over half of corporate research professionals are displeased with AI tools, requiring more than just chat functions, says study.
Australians fearful of app failures disrupting Christmas
Yesterday
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apps
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cisco appdynamics
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transactions
A recent survey reveals Australians worry over potential app failures disrupting their Christmas celebrations in 2023.
Alert anxiety hits workers over constant out-of-hours notifications
Yesterday
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collaboration
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business
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apps
Out-of-hours notifications are causing 'alert anxiety' in UK workers, with the problem especially acute among younger generations.
Deposco unveils top eCommerce & retail trends for 2024
Yesterday
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social media
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quality
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predictions
Deposco Europe’s Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.
OutSystems forecasts top tech trends for CIOs in 2024
Yesterday
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digital transformation
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low-code
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ai
OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.
Managers call for more AI use despite underutilisation
Yesterday
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ai
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us
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talent attraction
Despite nearly 70% of managers advocating for greater use of artificial intelligence, only 23% utilise it, a Beamery study reveals.
Zoom looks to enhance CX with AI-powered refinements
Yesterday
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crm
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contact centre
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cx
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Microsoft Surface repairs now available nationwide in NZ
Yesterday
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microsoft
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wellington
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nz
Broken screens and other minor defects can now be rectified nationwide by repair technicians based in Auckland, Wellington, Christchurch, and Dunedin.
UK IT leaders reveal skill gaps hindering innovation
Yesterday
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cybersecurity
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it automation
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ai
IT leaders in the UK are facing significant skill gaps in strategic thinking, AI and business acumen, a new Red Hat study reveals.
ManageEngine reveals organisational IT trends for 2024
2 days ago
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digital transformation
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workflow automation
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enterprise
Rajesh Ganesan, ManageEngine President, gives five predictions for 2024 technology trends, highlighting privacy, LLMs, and orchestration.
Survey reveals security concerns over GenAI use in ANZ
2 days ago
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japan
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zscaler
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nz
A new survey has revealed 97% of firms across Australia and New Zealand use GenAI tools, however, 85% view them as potential security risks.
Report shows daily cyber threats on the rise in 2023
2 days ago
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windows
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kaspersky
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mfa
Cybersecurity firm Kaspersky reports a near-3% rise in daily cyber threats in 2023, with new tactics and threats emerging.
Surge in e-commerce platforms sees rise of counterfeit goods
2 days ago
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online
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sales
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piracy
Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.
Public sector has misplaced confidence in cybersecurity
2 days ago
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malware
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phishing
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cybersecurity
Public sector organisations display an alarming overconfidence in their cybersecurity abilities, a Check Point survey has revealed.
LF Energy unveils new open source projects for energy transition
2 days ago
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cybersecurity
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power / energy
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climate change
LF Energy introduces five open-source projects for digital energy technologies, bolstering efforts towards energy transition.
Toqio transformation: From SaaS portal to embedded finance platform
2 days ago
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saas
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development
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financial services
Toqio has transitioned from a SaaS portal to an adaptable embedded finance platform, aiming to bolster corporate financial stability.
IT leaders concerned over AI implementation & process optimisation
2 days ago
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ai
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productivity
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innovation
A new study from Celonis reveals 72% of IT leaders fear process deficiencies could disrupt successful artificial intelligence implementation.
SAS outlines predictions for AI's role across sectors
2 days ago
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vr
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ai
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insurance
SAS details twelve predictions for AI's impact across various sectors, including finance and healthcare, by 2024.
AI to alter Asia Pacific's cybersecurity landscape by 2024
2 days ago
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cybersecurity
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ai
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asia pacific
Artificial intelligence (AI) is set to transform the Asia Pacific's cybersecurity sector by 2024, presenting new developments and risks.
Cloudbrink pioneers with firewall-as-a-service for better cyber defence
2 days ago
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productivity
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ceo
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transport layer security
Security firm Cloudbrink introduces firewall-as-a-service (FWaaS), promising granular control for better endpoint device protection.
New survey highlights tech & HR challenges for SMEs in 2023
2 days ago
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innovation
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integration
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smes
A new survey from Empiraa has revealed technology integration and HR challenges as the main issues for small to medium enterprises in 2023.
2024 set to bring uncertainty when it comes to cybersecurity
2 days ago
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rpa
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compliance
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quantum computing
Darren Humphries, Acora's CISO, discusses cybersecurity challenges in 2024, spotlighting AI threats and strategies.
Firms cautious of AI implementation over data security fears
3 days ago
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cx
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digital transformation
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retail
Despite a £500m AI investment pledge, UK firms remain hesitant to adopt AI due to data security fears, says report.