Short Message Service (SMS) Stories

Global Stories

Short Message Service (SMS) stories

Kudosity & Sublime X bring SMS into HubSpot workflows

Businesses using HubSpot can now trigger and log personalised SMS within existing workflows, reducing manual handling across sales, marketing and service teams.

By Mara Sugue • 4 min read • Today

Unified Communications

8x8 reports record USD $188 million revenue on AI surge

Paid AI usage among customers jumped 232% from a year earlier as 8x8 booked record quarterly service revenue of USD $188 million.

By Karen Joy Bacudo • 4 min read • Last week

Human Capital Management

Dayforce launches agentic HCM platform with native AI

Customers can now automate more HR tasks as Dayforce adds native AI tools designed to govern approvals, security and auditability across its platform.

By Sean Mitchell • 4 min read • Last week

Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • Last month

Digital Transformation

Twilio bets on conversation infrastructure for the agentic AI era

Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.

By Anthony Caruana • 4 min read • Last month

Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 30th Sep 2026

Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 30th Sep 2026

Stories from Other Regions

Short Message Service (SMS) stories

Data Analytics

Sinch launches Australian hosting region for Mailgun

Banks, hospitals and universities can now keep transactional email data and logs onshore under the new region, easing compliance pressure.

By Mara Sugue • 3 min read • Yesterday

Customer Relationship Management

8x8 adds customer context tools across support channels

Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.

By Sofiah Nichole Salivio • 3 min read • Last week

Manufacturing

Bites raises USD $40 million to train deskless workers

The new money will fund US expansion and deepen its video-based platform for deskless staff, who often miss traditional corporate training.

By Karen Joy Bacudo • 5 min read • Last week

Application Programming Interface

Kudosity opens RCS testing for Australian businesses

Australian businesses can now prepare for richer customer messages as mobile networks inch towards wider RCS availability, with SMS fallback still available.

By Sean Mitchell • 4 min read • Last week

Fleet Management

MediRoutes launches browser dispatch tool for NEMT

Existing customers can now use MediRoutes' full dispatch tools in a browser on phones, tablets and laptops at no extra cost.

By Sofiah Nichole Salivio • 3 min read • Last month

Short Message Service

Holafly launches Ultra Plan with support for travellers

Australian travellers can now get 24/7 doctor chat, mental wellbeing sessions and flight claims help in Holafly's new subscription for AUD $136.14 a month.

By Sean Mitchell • 3 min read • Last month