Quality Management stories - Page 3
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Organisations turning towards AI for improved Quality Assurance
Tue, 21st Nov 2023
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martech
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data privacy
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ai
The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
MEG & Blue Mirror collaborate on innovative AI healthcare solution
Mon, 13th Nov 2023
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healthtech
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meg
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blue mirror
Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.
How ERP resolves five key challenges for industrial machinery and equipment manufacturers
Tue, 17th Oct 2023
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crm
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manufacturing
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cx
As IME manufacturers embrace ERP solutions, they position themselves for growth, improved customer relationships and enhanced operational efficiency.
How improved air quality aids patient recovery and satisfaction
Mon, 16th Oct 2023
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it automation
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digital entertainment
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ai
Using air quality sensors and data-driven video technology (AI combined with video), hospitals can proactively monitor air quality and identify risks.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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uc
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
SYSPRO Launches 2023 Edition with enhanced quality control and automation
Thu, 28th Sep 2023
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supply chain
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erp
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software
Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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uc
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data analytics
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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uc
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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crm
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uc
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martech
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
NZ Super Fund invests US$60 million in LanzaTech, taking 17% stake
Tue, 9th Dec 2014
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investment
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capital raising
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revenue
The New Zealand Superannuation Fund has invested US$60 million in LanzaTech, taking a 17 percent stake, in what may be the gas fermentation company.