Quality Management stories - Page 2

Celonis launches enhanced AI-driven platform with digital twins to boost business process efficiency and support adaptable enterprise operations.

Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

Ataccama research reveals enterprises average 42/100 in data trust, risking AI progress and regulatory compliance due to poor data quality and governance.

Indamer Technics has completed a 45-day rollout of Ramco Aviation Software, integrating its MRO business into a unified digital platform for greater efficiency.

Siemens expands Teamcenter X with four new SaaS PLM offerings, making lifecycle management accessible and scalable for firms of every size worldwide.

Prism Johnson has launched the Ramco ERP Suite for its Cement Division, enhancing operational efficiency in its digital transformation efforts.

The latest World Quality Report reveals 68% of organisations are now utilising Generative AI in Quality Engineering, signalling a significant industry shift.

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

SmartBear wins Best AI Quality Management Solution at the 2024 AI Breakthrough Awards, marking a significant milestone in global AI innovation and quality improvement.

The Chief Product Officer at ISMS.online has led the SaaS platform's global expansion since 2021, driving innovation in information security and compliance.

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

Causal AI's ability to diagnose root causes of problems relies heavily on data quality, a factor centred on five pillars: accuracy, completeness, consistency, timeliness and relevancy.

FranConnect enhances its position as a market leader by acquiring RizePoint, an international QMS provider, marking its third take-over in four years in its ongoing expansion strategy.

In a partnership with Webex by Cisco, AI firm Consilium Software announces dedicated software to boost Webex Contact Center, foretelling a suite of apps set to redefine customer experience in AI orchestration.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.