Online shopping stories
Baymard Institute reveals trends to reduce shopping cart abandonment rates in eCommerce, including frictionless transactions and prioritizing mobile experience.
Almost a quarter of UK online shoppers use guest accounts due to data privacy fears, according to a report by Empathy.co.
New Zealanders still prefer in-store shopping despite rise in online sales due to COVID-19, says Toluna study.
Shopify's rapid growth in the New Zealand market was further accelerated by the pandemic, which saw an eCommerce boom as consumers flocked to online shopping.
While the retail winners of 2020 have enjoyed a phenomenal rise in online sales, they should not get too smug about it.
Google Cloud has launched a suite of solutions to enhance eCommerce and customer experience for global retailers.
Trade Me's top Marketplace listings of 2020 in New Zealand were all inspired by COVID-19, according to the buy and sell platform.
Almost 50% of New Zealanders plan to shop locally this Christmas, with 15% shopping online for the first time due to COVID-19, according to PriceSpy.
Fraudsters are targeting last-minute Christmas shoppers via email and hackers are targeting electronic devices that feature on many wish lists.
Hackers are targeting delivery vendors in email phishing campaigns to exploit the holiday shopping season, warns Check Point.
New Zealanders' shift to online activities during the pandemic is permanent, according to Venture Insights research.
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Bad Bots and DDoS attacks are set to increase cyber risk during the 2020 holiday shopping season, warns Imperva.
New Zealand and Australian shoppers warned of increased cyber scams during November sales season, according to Avast.
BigCommerce has launched Open Checkout, with the ultimate aim of bringing open source innovation to online checkout experiences.
New Zealand retailers urged to embrace immersive digital experiences to win over customers ahead of the holiday season, says Accenture report.
Consumer expectations and online shopping habits, particularly around delivery preferences, are changing significantly and increasing demand on suppliers.
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
Online retail sales surged in New Zealand following PM Jacinda Ardern's announcement to move to alert level 3 next week, easing COVID-19 lockdown measures.
Online shopping will undergo a lasting transformation due to COVID-19, with shifts in delivery and returns redefining consumer expectations, says GlobalData.
