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Online shopping Stories - Page 14

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Online shopping stories

How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
Friendly fraud rise during Cyber Week threatens retail profits
Online shopping

Friendly fraud rise during Cyber Week threatens retail profits

US retailers face rising friendly fraud during Cyber Week as 77% of shoppers dispute charges via banks, threatening profits amid USD $43.7bn online spend.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Black Friday searches hit 33.5bn as shoppers favour value & pets
Generative AI

Black Friday searches hit 33.5bn as shoppers favour value & pets

Black Friday searches hit 33.5bn, with pet products surging 81% and shoppers favouring value, wellness, and early deals over luxury goods this year.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
US online sales hit USD $14.25 billion on Cyber Monday 2025
Gaming

US online sales hit USD $14.25 billion on Cyber Monday 2025

US online sales reached a record USD $14.25 billion on Cyber Monday 2025, driven by strong discounts and a surge in mobile shopping activity.

By Melvin Hipolito • 4 min read • Thu, 4th Dec 2025
Website accessibility barriers drive UK shoppers to abandon sales
Customer Experience

Website accessibility barriers drive UK shoppers to abandon sales

Accessibility barriers cause 57% of UK shoppers, including 76% with disabilities, to abandon online purchases during key sales like Black Friday and January sales.

By Melania Watson • 3 min read • Tue, 2nd Dec 2025
PureVPN launches all-in-one mobile app to combat alert fatigue
Virtual Private Networks

PureVPN launches all-in-one mobile app to combat alert fatigue

PureVPN launches a unified mobile app combining VPN, Password Manager, and more to reduce alert fatigue.

By Kaleah Salmon • 3 min read • Fri, 28th Nov 2025
Onton raises USD $7.5 million to expand its AI shopping platform
Customer Experience

Onton raises USD $7.5 million to expand its AI shopping platform

Onton secures USD $7.5 million seed funding to grow its AI-powered shopping platform, aiming to simplify online product search and expand globally.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
OpenAI unveils ChatGPT shopping research with tailored guides
Data Privacy

OpenAI unveils ChatGPT shopping research with tailored guides

OpenAI introduces a ChatGPT shopping tool offering personalised guides and real-time product comparisons to aid informed buying decisions across various categories.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025
eCommerce platforms face AI-powered cyber threats for 2025 season
Virtual Private Networks

eCommerce platforms face AI-powered cyber threats for 2025 season

eCommerce platforms face rising AI-driven cyber threats ahead of 2025 holidays as attackers exploit vulnerabilities and stolen credentials for fraud.

By Sean Mitchell • 4 min read • Wed, 26th Nov 2025

Stories from Other Regions

Online shopping stories

UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
More than half of Australians receive unwanted Christmas gifts
Christmas

More than half of Australians receive unwanted Christmas gifts

Over half of Australians have received unwanted Christmas gifts, with 76% struggling to choose suitable presents each festive season, new research reveals.

By Melvin Hipolito • 3 min read • Thu, 4th Dec 2025
Black Friday: shoppers & retailers face rising cyber threats
Data Protection

Black Friday: shoppers & retailers face rising cyber threats

Around 60% of UK adults plan to shop this Black Friday, as retailers brace for rising cybercrime targeting fast-paced online sales and AI-driven bots.

By Shannon Williams • 4 min read • Fri, 28th Nov 2025
Black Friday shoppers & retailers face surge in cyber threats
Malware

Black Friday shoppers & retailers face surge in cyber threats

UK shoppers and retailers brace for a spike in cyberattacks this Black Friday as criminals exploit rising online spending with advanced scams.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
Cyber Monday outpaces Black Friday as peak for UK online orders
eCommerce

Cyber Monday outpaces Black Friday as peak for UK online orders

Cyber Monday overtook Black Friday as the busiest day for UK online orders during peak season, accounting for 42% of Black Friday weekend sales.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025
UK shoppers demand price parity across online & physical stores
Customer Experience

UK shoppers demand price parity across online & physical stores

Nearly 80% of UK shoppers demand identical prices and promotions both online and in-store, linking price parity to brand loyalty and trust.

By Shannon Williams • 2 min read • Fri, 28th Nov 2025
LG unveils Black Friday appliance deals with up to 50% off
Displays

LG unveils Black Friday appliance deals with up to 50% off

LG offers up to 50% off selected home appliances, TVs and monitors for Black Friday, with extra perks for members buying online in Australia until early December.

By Melania Watson • 2 min read • Fri, 28th Nov 2025
Fraud losses top GBP £1.17 billion as Black Friday scams surge
eCommerce

Fraud losses top GBP £1.17 billion as Black Friday scams surge

Fraud losses in the UK surged to GBP £1.17 billion in 2024, with Black Friday scams and unauthorised card fraud sharply increasing online threats.

By Sean Mitchell • 5 min read • Fri, 28th Nov 2025
Australian retailers face rising cyber threats as Black Friday nears
DevOps

Australian retailers face rising cyber threats as Black Friday nears

Australian retailers face rising cyber threats ahead of Black Friday, with fraud and losses surging as online shopping peaks during the holiday sales period.

By Melvin Hipolito • 4 min read • Thu, 27th Nov 2025