IT support stories
Customer projects in the DACH region will continue unchanged as Adfinis folds its German unit into a tighter global structure under Felix Kronlage-Dammers.
Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.
Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.
The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.
IT teams could cut installation and support work, as Dell's all-in-one screen targets huddle rooms with built-in audio and video.
Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.
Small meeting rooms could get easier to kit out as Dell's 43-inch conferencing monitor combines camera, audio and display in one unit.
The move frees budget for AI and eCommerce projects, while preserving more than 700 SAP customisations and avoiding a costly S/4HANA migration.
The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.
The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.
The rollout aims to cut support calls and improve underwriting consistency as Generali scales its global platform across 27 markets.
Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.
The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.
Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.
The combined group will serve more than 70,000 UK organisations, but the deal still needs clearance under the National Security Investment Act.
AI is making communication and adaptability as vital as coding for junior tech roles, apprentices said, as employers seek workplace-ready staff.
Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.
The rare certification bolsters Phoenix Software's credentials as customers reassess VMware environments after Broadcom's acquisition.
Revenue at the Dunoon IT services firm rose to GBP £3.75 million last year as sales coaching and new systems sharpened its growth plans.
Businesses running AI workloads may now keep costly GPU servers online longer, as Park Place extends third-party maintenance to 60 data centres worldwide.
