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IT support stories

Jabra launches retail headset & cloud management platform
Unified Communications

Jabra launches retail headset & cloud management platform

Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.

By Raphael Veloso • 4 min read • Last week
Fujitsu signs technology deal with Dyno Nobel worldwide
Hybrid Cloud

Fujitsu signs technology deal with Dyno Nobel worldwide

The agreement will simplify IT support for more than 4,700 employees across six continents, as Dyno Nobel overhauls ageing systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last week
Dodge AI raises USD $2.65 million for enterprise maintenance
Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Last week
Nureva launches AI chat assistant for its audio systems
Software-as-a-Service

Nureva launches AI chat assistant for its audio systems

IT teams could save time troubleshooting audio rooms as Nureva's beta chat assistant pulls answers from support content inside Console.

By Sofiah Nichole Salivio • 3 min read • Last month
HCS launches 24/7 managed services with €1.45m investment
Data Protection

HCS launches 24/7 managed services with €1.45m investment

Customers facing outages and cyber threats will get round-the-clock monitoring as HCS expands support across Ireland and New Zealand.

By Raphael Veloso • 4 min read • Last month
TOPdesk unveils new tools after Gartner IT recognition
Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Last month
Datacom teams with Rimini Street in ANZ support deal
Digital Transformation

Datacom teams with Rimini Street in ANZ support deal

Customers across Australia and New Zealand can now cut Oracle and SAP support bills as Datacom resells Rimini Street services.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Salesforce launches AI agents for business workflows
Digital Transformation

Salesforce launches AI agents for business workflows

Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.

By Sean Mitchell • 4 min read • Last month
Catapult uses AI agents to speed up support worldwide
Software-as-a-Service

Catapult uses AI agents to speed up support worldwide

Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.

By Sean Mitchell • 8 min read • Last month

Stories from Other Regions

IT support stories

TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Com-X named APAC finalist in 2026 MSP Titans Awards
Digital Transformation

Com-X named APAC finalist in 2026 MSP Titans Awards

The finalist nod could boost Com-X's visibility as businesses seek advisers on cyber risk, compliance and hybrid workplace technology.

By Raphael Veloso • 4 min read • Last week
Qualcom wins Microsoft security badge amid AI concerns
Data Protection

Qualcom wins Microsoft security badge amid AI concerns

The badge strengthens customer confidence as firms racing to deploy Copilot and other AI tools face tighter scrutiny over data access and governance.

By Raphael Veloso • 3 min read • Last month
Air IT launches AI services for SMEs lacking plans
Digital Transformation

Air IT launches AI services for SMEs lacking plans

Many SMEs are delaying AI adoption, leaving them exposed to lost productivity as Air IT's new services aim to turn pilots into practical use.

By Joseph Gabriel Lagonsin • 5 min read • Last month
VDURA launches Sentinel to auto-diagnose storage faults
Data Protection

VDURA launches Sentinel to auto-diagnose storage faults

GPU cloud operators could cut downtime as the new tool opens support tickets automatically when storage faults are detected.

By Sofiah Nichole Salivio • 3 min read • Last month
IT.ie to invest EUR 3.5 million & create 50 jobs
Data Protection

IT.ie to invest EUR 3.5 million & create 50 jobs

Demand for cyber and compliance help is driving the firm's Dublin expansion, which will lift headcount from 60 to 110 by 2029.

By Sean Mitchell • 3 min read • Last month
Landmark & Microsoft launch secure Copilot workshops
Data Protection

Landmark & Microsoft launch secure Copilot workshops

Irish business leaders will get monthly guidance on deploying Copilot safely as firms weigh productivity gains against data and cybersecurity risks.

By Sofiah Nichole Salivio • 3 min read • Last month