IT support stories
Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.
IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.
Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.
Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.
A survey of 4,000 workers found digital friction is fuelling burnout, tears and staff turnover as TeamViewer automates routine IT tasks.
The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.
IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.
Attackers are exploiting help functions to reset credentials and bypass defences, putting entire networks at risk through a single call.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
Frontline device outages are costing logistics and healthcare teams hours a month, pushing mobility from support tool to data source.
IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.
Windows users can now open and save encrypted Mac drives without reformatting, as MacDrive 12 expands APFS support and crash protection.
Senior staff are increasingly in the crosshairs as suspected former Black Basta affiliates use Teams impersonation to seize remote access.
Referral-led IT firms risk missing enquiries as local search can still be won with Google profiles, reviews and city-specific pages.
Apex's in-house marketing revamp wins Network Group 2026 Gala award, with the Manchester IT services provider also shortlisted in two other categories.
Rising Australian demand is driving wider take-up of OpenAI's Codex, as the coding agent gains Chrome access for signed-in work across web apps.
Survey data showing 35% of small firms hit by cyberattacks has prompted a free Optus scheme to help businesses prepare and respond.
Australian employers’ doubts over degree-only routes have boosted demand for training that combines qualifications, certifications and workplace experience.
The change signals a push towards recurring software and IT revenue as the company expands beyond printers and copiers in Australia.
All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.
