Customer service Stories - Page 60

Global Stories

Customer service stories

AI to create new roles as Nimbl predicts job growth not loss

Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.

By Jed Nykolle Harme • 3 min read • Sat, 14th Jun 2025

Unified Communications

Voitec appointed to distribute Heedify Teams console in ANZ

Voitec is now the official distributor of Heedify's Microsoft Teams attendant console in Australia and New Zealand, enhancing frontline communication efficiency.

By Shannon Williams • 3 min read • Fri, 13th Jun 2025

Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025

Unified Communications

Calabrio launches unified platform to boost contact centre teams

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025

Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025

Storage

Kingston unveils refreshed XS Series SSDs for pros & users

Kingston launches refreshed XS Series external SSDs, offering up to 4TB storage and 2,000MB/s speeds for pros and portable options for everyday users.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025

Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

Unified Communications

NiCE announces 2025 partner awards for AI & automation excellence

NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.

By Melania Watson • 3 min read • Fri, 6th Jun 2025

Unified Communications

ANZ consumers want first-contact solutions but satisfaction lags

Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.

By Shannon Williams • 5 min read • Wed, 4th Jun 2025

Digital Transformation

HCLTech & UiPath partner to deliver agentic automation at scale

HCLTech and UiPath have partnered to deliver scalable agentic automation, combining AI and automation to boost business agility and efficiency globally.

By Sean Mitchell • 3 min read • Wed, 4th Jun 2025

Stories from Other Regions

Customer service stories

Digital Transformation

R&S Grating accelerates operations with cloud ERP from Wiise

Australian supplier R&S Grating has boosted efficiency with Wiise cloud ERP, cutting stock outages and admin time by over 60%, while improving forecasting accuracy.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Unified Communications

AI lifts customer service satisfaction as global happiness falls

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025

Digital Transformation

Gamma & Clear Business partner to boost UK SME connectivity

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

By Kaleah Salmon • 3 min read • Mon, 9th Jun 2025

Software-as-a-Service

Lockyer Valley council completes ERP upgrade to boost services

Lockyer Valley Regional Council has upgraded its ERP system to TechnologyOne's platform, enhancing services for 45,000 residents and improving staff efficiency.

By Shannon Williams • 3 min read • Fri, 6th Jun 2025

Customer Experience

Contact centres use AI to balance staffing & wellbeing needs

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025

Digital Transformation

Appian launches Connected Claims 2.0 to transform insurance

Appian launches Connected Claims 2.0, an AI-driven platform to revolutionise insurance claims with faster processing, fraud detection, and improved customer experience.

By Melvin Hipolito • 3 min read • Wed, 4th Jun 2025