Change Management stories - Page 12

Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Forward Networks debuts Forward AI, a digital twin-powered agentic assistant promising safer, verifiable automation for network operations.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.

Analytic Partners named a Leader in Forrester's 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

Consumer goods groups race to modernise fragmented data systems as they lay foundations for scaling AI and agentic tools across factories.

Gain Theory named a Leader in Forrester's latest Marketing Measurement and Optimization Services Wave, topping the Strategy category.

Pearson says US could gain up to USD $6.6 trillion from AI by 2034, but only if employers urgently invest in reskilling and task-level redesign.

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

VaynerX is deploying Keeper's enterprise password manager to centralise credentials and curb risks from password reuse and phishing.

XYZ Reality names new Operations and Finance Chiefs to steer global expansion as demand surges for its mission-critical construction platform.

As hybrid IT sprawl fuels blind spots and AI-driven attacks, experts say only a zero trust, hybrid mesh rethink can secure modern networks.

AI ambitions are outstripping legacy IT, as Netskope finds most infrastructure leaders doubt they can meet rising performance and security demands.