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IWD 2025: Technology benefits by including women's perspectives
Artificial Intelligence

IWD 2025: Technology benefits by including women's perspectives

As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.

By Kira Makagon • 3 min read • Fri, 7th Mar 2025
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
8x8 sees 60% growth in new product sales for FY25 Q2
Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific
Digital Transformation

Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific

Alcatel-Lucent Enterprise unveils Purple on Demand, a subscription-based communication product for APAC businesses.

By Shannon Williams • 2 min read • Thu, 25th Apr 2024

Stories from Other Regions

Business communications stories

Shalini Kaushik appointed Head of Engineering at Nebula
Software-as-a-Service

Shalini Kaushik appointed Head of Engineering at Nebula

Nebula has appointed Shalini Kaushik as its new Head of Engineering, bringing nearly 20 years of expertise to enhance its software development and innovation.

By Melvin Hipolito • 2 min read • Thu, 20th Mar 2025
NFON aims for market leadership with new AI strategy
Digital Transformation

NFON aims for market leadership with new AI strategy

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
AI data privacy a top concern for 36% of firms, report finds
Data Analytics

AI data privacy a top concern for 36% of firms, report finds

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
Alexander Wettjen appointed Vice President Group Sales at NFON
Unified Communications

Alexander Wettjen appointed Vice President Group Sales at NFON

NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
Symbio launches AdvancedPBX with Crexendo partnership
Unified Communications

Symbio launches AdvancedPBX with Crexendo partnership

Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.

By Sean Mitchell • 2 min read • Tue, 8th Oct 2024
Alcatel-Lucent Enterprise partners with One-Net in Singapore
Unified Communications

Alcatel-Lucent Enterprise partners with One-Net in Singapore

Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024