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Business communications Stories - Page 5

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Business communications stories

Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Gamma & Red Cactus expand CRM-UCaaS links in Europe
Customer Relationship Management

Gamma & Red Cactus expand CRM-UCaaS links in Europe

Gamma and Red Cactus have agreed a Europe-wide tie-up to bring Bubble-powered CRM and ERP integrations to Gamma's UCaaS partner network.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Spectralink launches S1000 DECT platform for Teams
Unified Communications

Spectralink launches S1000 DECT platform for Teams

Spectralink's new S1000 DECT platform brings serverless, site-wide voice to frontline workers with direct Microsoft Teams integration.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 13th Jan 2026
Yealink debuts hybrid work audio gear at Officeworks
Unified Communications

Yealink debuts hybrid work audio gear at Officeworks

Yealink launches SP92 speakerphone and BH71 Pro headset at Officeworks, targeting hybrid workers needing clearer calls in noisy spaces.

By Karen Joy Bacudo • 3 min read • Tue, 13th Jan 2026
RingQ & Snom forge global cloud telephony partnership
Unified Communications

RingQ & Snom forge global cloud telephony partnership

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Unified Communications

Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

By Darren Price • 3 min read • Thu, 18th Dec 2025
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Stories from Other Regions

Business communications stories

Exclaimer unveils Brand Kits for multi-channel control
Unified Communications

Exclaimer unveils Brand Kits for multi-channel control

Exclaimer launches Brand Kits to centralise multi-brand control across email signatures and video meetings, aiming to cut inconsistency at scale.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
NFON launches modular licences & unified AI partner plan
Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
TELUS, RingCentral boost Business Connect with AI tools
Unified Communications

TELUS, RingCentral boost Business Connect with AI tools

TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
BT to power easyJet crew devices with eSIM network
Network Infrastructure

BT to power easyJet crew devices with eSIM network

BT will equip 23,000 easyJet crew and ground devices with eSIM connectivity across 35 countries and 150-plus European airports.

By Mark Tarre • 2 min read • Fri, 16th Jan 2026
iwGROUP names John Horsman Account Director for iwCONNECT
Customer Relationship Management

iwGROUP names John Horsman Account Director for iwCONNECT

iwGROUP appoints telecoms veteran John Horsman as Account Director to spearhead iwCONNECT, its integrated telecoms and technology division.

By Sean Mitchell • 3 min read • Wed, 14th Jan 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Spitfire launches PSTN switch-off migration service
Unified Communications

Spitfire launches PSTN switch-off migration service

Spitfire launches PSTN migration service to help UK firms leave legacy copper lines ahead of BT and Openreach's revised 2027 switch-off.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Gamma unveils GammaUCX to unify cloud voice estates
Unified Communications

Gamma unveils GammaUCX to unify cloud voice estates

Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
The Great British switch-off: Why UK SMEs need to future-proof their communications
Unified Communications

The Great British switch-off: Why UK SMEs need to future-proof their communications

With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.

By Ollie Newby • 4 min read • Mon, 24th Nov 2025
Spain leads unified communications surge as EU market grows
Unified Communications

Spain leads unified communications surge as EU market grows

Spain leads the EU unified communications surge with a 104% revenue rise, driven by education demand and renewed projects as the market grows in Q4 2025.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Kordia to deliver Dialpad's AI-powered contact centres locally
Unified Communications

Kordia to deliver Dialpad's AI-powered contact centres locally

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025