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RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

RingCentral rolls out verified RCS texts, broader SMS coverage and AI Receptionist tools, while adding richer customer engagement in Microsoft Teams.

By Sean Mitchell • 5 min read • 6 days ago
Sefiani & Staffbase launch Australia, NZ partnership
Unified Communications

Sefiani & Staffbase launch Australia, NZ partnership

Sefiani and Staffbase join forces to help Australian and New Zealand employers tackle worker unease over AI, change and frontline comms.

By Mark Tarre • 4 min read • Last week
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.

By Mark Tarre • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

Sinch named as a Leader in IDC's inaugural communications engagement platform study, with AI-native orchestration and broad cloud services highlighted.

By Mark Tarre • 3 min read • Last month
Exclaimer links Workday to email signatures & meetings
Unified Communications

Exclaimer links Workday to email signatures & meetings

Exclaimer plugs Workday HR records into email signatures and video meeting branding, cutting manual updates and reducing out-of-date staff details.

By Kaleah Salmon • 4 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.

By Catherine Knowles • 4 min read • Last month
Owl Labs secures Microsoft Teams certification for devices
Unified Communications

Owl Labs secures Microsoft Teams certification for devices

Owl Labs wins Microsoft Teams approval for its Meeting Owl 5 Pro, bringing full certification to its current hybrid meeting device range.

By Mark Tarre • 4 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

By Sean Mitchell • 3 min read • Last month
Nearly 18% of business emails fail to reach inboxes
Software-as-a-Service

Nearly 18% of business emails fail to reach inboxes

Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.

By Shannon Williams • 4 min read • Last month
Orange Business adds deepfake detection to services
Unified Communications

Orange Business adds deepfake detection to services

Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.

By Kaleah Salmon • 4 min read • Last month

Stories from Other Regions

Business communications stories

NUWAVE adds Tollring analytics to unified communications
Unified Communications

NUWAVE adds Tollring analytics to unified communications

NUWAVE teams up with Tollring to embed call analytics across Microsoft Teams, Webex and Zoom for partners in the UK and overseas.

By Joseph Gabriel Lagonsin • 4 min read • Last week
MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

Gamma says managed service providers are folding voice into wider IT deals, with trust, integration and risk management now shaping supplier choices.

By Mark Tarre • 4 min read • Last month
Your.Cloud acquires Pure Cloud Solutions in UK push
Digital Transformation

Your.Cloud acquires Pure Cloud Solutions in UK push

Your.Cloud deepens UK managed services push with Pure Cloud Solutions takeover, backing the Tamworth firm's local brand and leadership.

By Sofiah Nichole Salivio • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.

By Will Morey • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Cavell Summit Europe highlights how platform-led buying, data sovereignty and global expansion are reshaping service provider strategies.

By Mike Mills • 4 min read • Last month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.

By Mark Tarre • 3 min read • Last month
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Cox Business rolls out RingCentral-based AI contact centre offering with virtual agents, omnichannel tools and CRM links for businesses of all sizes.

By Catherine Knowles • 3 min read • Last month
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

NeonNow rebrand puts Sydney founder's customer platform in 170 markets as AI demand lifts channel partner hopes.

By Kaleah Salmon • 3 min read • Last month