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Australian Stories - Page 249

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Australian stories

Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
Accenture to acquire CyberCX, boosting Asia Pacific security
Firewalls

Accenture to acquire CyberCX, boosting Asia Pacific security

Accenture will acquire CyberCX, an Asia Pacific cybersecurity firm with 1,400 staff, to expand its security services and client reach in the region.

By Sean Mitchell • 4 min read • Fri, 15th Aug 2025
Risky business: The tariff evasion tactics that can create a ton of trouble for Aussie exporters
Opinion

Risky business: The tariff evasion tactics that can create a ton of trouble for Aussie exporters

Some Australian exporters are risking heavy US fines by using dodgy tactics to evade new 10% tariffs, but playing by the rules with smart software offers safer growth.

By Chris Calverley • 4 min read • Fri, 15th Aug 2025
Sage unveils AI features to boost speed & sustainability in finance
Fintech

Sage unveils AI features to boost speed & sustainability in finance

Sage unveils AI-driven features in Sage Intacct to streamline finance tasks, speed up processes, and provide sustainability insights for UK and global teams.

By Shannon Williams • 4 min read • Fri, 15th Aug 2025
Digital apps top choice for Asia Pacific youth remittances
Crypto

Digital apps top choice for Asia Pacific youth remittances

Over 74% of Asia Pacific youth prefer digital apps for remittances, valuing speed and trust over fees, reveals Visa's report covering 20 countries.

By Shannon Williams • 4 min read • Fri, 15th Aug 2025
Succession planning crucial as Baby Boomer SME owners retire
Small Business

Succession planning crucial as Baby Boomer SME owners retire

Nearly half of Australian Baby Boomer SME owners plan to retire soon, yet only 24% have prepared succession plans to secure their businesses' futures.

By Shannon Williams • 5 min read • Thu, 14th Aug 2025
Business travel grows in 2025, though stakeholder misalignment limits program effectiveness
Data Analytics

Business travel grows in 2025, though stakeholder misalignment limits program effectiveness

Business travel rebounds in 2025 with 99% of ANZ travellers willing to fly, though stakeholder misalignment hampers travel programme effectiveness.

By Jonathan Beeby • 4 min read • Thu, 14th Aug 2025
Australasian firms face tougher cyber cover rules than global peers
Ransomware

Australasian firms face tougher cyber cover rules than global peers

Australian and New Zealand businesses face tougher cyber insurance rules, needing six security controls versus a global average of five amid rising cyber threats.

By Melvin Hipolito • 3 min read • Thu, 14th Aug 2025
Ethereum leads July surge as altcoins & stablecoins shine
Crypto

Ethereum leads July surge as altcoins & stablecoins shine

Ethereum surged in July with a 127.7% rise in institutional holdings, leading a 13.3% crypto market growth driven by altcoins, stablecoins, and new regulations.

By Melvin Hipolito • 4 min read • Thu, 14th Aug 2025
Report finds consumers favour human touch over AI in service
Data Analytics

Report finds consumers favour human touch over AI in service

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

By Melania Watson • 3 min read • Thu, 14th Aug 2025

Stories from Other Regions

Australian stories

Most NZ government bodies not ready for strict email security law
Data Protection

Most NZ government bodies not ready for strict email security law

Three-quarters of New Zealand government bodies lack the highest email security standard required by upcoming October 2025 regulations, research finds.

By Melvin Hipolito • 4 min read • Fri, 15th Aug 2025
Australian's shouldn't be worried about AI according to Gov research
Digital Transformation

Australian's shouldn't be worried about AI according to Gov research

Government research finds generative AI will mostly enhance jobs rather than replace them, urging upskilling to embrace technological changes in Australia.

By Sean Mitchell • 3 min read • Fri, 15th Aug 2025
AI boosts productivity & reduces wait times in New Zealand healthcare
Artificial Intelligence

AI boosts productivity & reduces wait times in New Zealand healthcare

AI technology in New Zealand healthcare cuts lengthy patient wait times, boosting productivity and improving care quality across public and private sectors.

By Shannon Williams • 4 min read • Fri, 15th Aug 2025
CommBank partners with OpenAI to boost AI banking innovation
Customer Experience

CommBank partners with OpenAI to boost AI banking innovation

Commonwealth Bank teams up with OpenAI to enhance AI-driven banking, focusing on fraud prevention and personalised services for Australian customers.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025
AI & new search platforms shift priorities for Australian marketers
Artificial Intelligence

AI & new search platforms shift priorities for Australian marketers

AI and new search platforms are prompting Australian marketers to shift focus from keywords to brand visibility across diverse digital and social channels.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025
Digital Resilience unveils SecMatters, a co-designed SOC solution
Security Information and Event Management

Digital Resilience unveils SecMatters, a co-designed SOC solution

Digital Resilience launches SecMatters, a collaborative SOC and SIEM cybersecurity service co-designed with clients to suit unique risk needs.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Australian schools blend AI tools with print for balanced learning
EduTech

Australian schools blend AI tools with print for balanced learning

Australian schools increasingly adopt AI tools, with 78.2% using them, while 53.9% maintain a blended approach combining digital and print resources.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
LG & MasterChef Australia unite for culinary masterclass event
Food and Beverage

LG & MasterChef Australia unite for culinary masterclass event

LG Electronics teamed up with MasterChef Australia to host a culinary masterclass event, showcasing its kitchen appliances used on the popular TV series.

By Melvin Hipolito • 4 min read • Thu, 14th Aug 2025