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Australia & New Zealand stories

Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Today
Colter Bay backs Vertical Aviation with AUD $115m loan
Oil and Gas

Colter Bay backs Vertical Aviation with AUD $115m loan

Fresh capital will help Vertical Aviation refinance bank debt and fund aircraft buys as private credit gains ground in Australian lending.

By Mark Tarre • 4 min read • Yesterday
SAP names Rachel Hunter ANZ Head of AI amid growing adoption
Software-as-a-Service

SAP names Rachel Hunter ANZ Head of AI amid growing adoption

AI use in Australia and New Zealand is shifting from pilots to routine finance and marketing tasks, SAP said in a regional review.

By Mark Tarre • 4 min read • Last week
SUSE targets Australia's industrial edge to drive growth
Virtualisation

SUSE targets Australia's industrial edge to drive growth

Australian miners, shippers and utilities could be next to benefit as SUSE pushes edge computing and AI inference beyond data centres.

By David Shilovsky • 6 min read • Last week
Midea rises to highest Fortune Global 500 rank yet
Robotics

Midea rises to highest Fortune Global 500 rank yet

Rising overseas sales and profit have lifted the home appliance maker to No. 231 on the Fortune Global 500, its best showing yet.

By Mark Tarre • 4 min read • Last week
Australian agencies win Shopify Build Award for Lioness
Digital Transformation

Australian agencies win Shopify Build Award for Lioness

The win highlights how a wholesale-first fashion brand has turned online sales into a global growth engine, shipping to 95 countries.

By Mark Tarre • 5 min read • Last week
Why payroll errors are becoming a board-level issue in manufacturing
Data governance

Why payroll errors are becoming a board-level issue in manufacturing

Growing payroll mistakes can now trigger fines, back-payments and board scrutiny in manufacturing as super rules and labour hire reforms bite.

By Adam Bowles • 4 min read • Last week
Many ANZ ransomware victims still pay, study finds
Malware

Many ANZ ransomware victims still pay, study finds

More than a third of ransom-paying organisations in Australia and New Zealand still failed to restore systems cleanly, a survey found.

By Mark Tarre • 3 min read • Last week
Cloudera survey finds AI projects hit governance strain
Data Protection

Cloudera survey finds AI projects hit governance strain

Governance and infrastructure are blocking AI scale-ups, with 95% of enterprises delaying or cancelling projects, Cloudera said.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Australia & New Zealand stories

Tech4SickKids links WA tech & child health sectors
Artificial Intelligence

Tech4SickKids links WA tech & child health sectors

The partnership aims to push long-running fundraising for Perth Children's Hospital Foundation past USD $1 million while widening collaboration on child health.

By Sean Mitchell • 4 min read • Today
Canon Oceania names four New Zealand grant winners
Canon

Canon Oceania names four New Zealand grant winners

Four New Zealand groups will share NZD $20,000 in grants and equipment as Canon Oceania marks the programme's 20th year.

By Mark Tarre • 5 min read • Yesterday
New Zealand construction confidence slips but stays high
Supply Chain

New Zealand construction confidence slips but stays high

Rising costs, labour gaps and project delays are squeezing margins even as 84% of construction leaders still expect growth over five years.

By Sean Mitchell • 5 min read • Last week
Wiz names Accenture top partner in Australian awards
Digital Transformation

Wiz names Accenture top partner in Australian awards

Accenture's double win underlines Wiz's push to deepen its Australian channel as customers seek help securing cloud and AI projects.

By Mark Tarre • 3 min read • Last week
SAP study warns of AI sprawl across big businesses
Software-as-a-Service

SAP study warns of AI sprawl across big businesses

SAP's survey of 2,600 executives finds fragmented AI use is limiting returns, with data gaps and weak governance slowing rollout.

By Sean Mitchell • 4 min read • Last week
BlackLine launches transparent AI finance model in Australia
Software-as-a-Service

BlackLine launches transparent AI finance model in Australia

Finance teams can cut reconciliation times and retain audit trails as BlackLine pushes a governed AI model to ease close pressures in Australia.

By Karen Joy Bacudo • 4 min read • Last week
Where have all the ATMs gone?
Westpac

Where have all the ATMs gone?

Fewer free cash points are leaving many New Zealanders facing fees, longer trips and concerns about access as ATMs disappear.

By RNZ • 3 min read • Last week
Australian firms shift to hybrid cloud for AI & risk
Disaster Recovery

Australian firms shift to hybrid cloud for AI & risk

AI growth and tighter sovereignty rules are pushing Australian enterprises to spread workloads across public, private and sovereign clouds.

By Mark Tarre • 4 min read • Last week
Microsoft appoints Nick Walton as NZ Managing Director
Digital Transformation

Microsoft appoints Nick Walton as NZ Managing Director

The appointment strengthens Microsoft's push in New Zealand as businesses weigh AI adoption, cloud investment and data-residency demands.

By Mark Tarre • 4 min read • Last week