Kore.ai unveils agent platform for scalable enterprise AI

Kore.ai has announced the Kore.ai Agent Platform, an enterprise-grade infrastructure designed to develop, deploy, and manage agentic applications at scale.

The platform aims to empower businesses to create and coordinate AI agents with varying levels of autonomy, from guided to fully autonomous systems. This infrastructure is described as suitable for a range of business needs.

Raj Koneru, CEO and Founder of Kore.ai, stated, "The Kore.ai Agent platform isn't just another AI platform—it's the foundation for the future of enterprise AI."

"We've built an AI operating system that takes enterprises from experimentation to real-world, scalable deployment. With its advanced agentic AI, multi-agent orchestration, deep data intelligence, and enterprise-grade AI infrastructure, this platform is shaping what's next in enterprise AI transformation."

The Kore.ai Agent Platform's multi-agent orchestration facilitates seamless coordination between AI agents.

It allows for integration with over 100 pre-built connectors for varying data types, supporting hybrid keyword and multi-vector searches that enhance real-time context and data extraction.

This orchestration capability aims to ensure that AI agents provide precise and actionable insights across multiple enterprise systems.

The platform also includes several noteworthy offerings. These include an end-to-end unified platform that provides AI, data, core services, and no-code tooling for conversation design and app development, and a flexible autonomy spectrum that supports a range of agency levels tailored to specific business requirements.

Its design is marked by a futureproof agnostic approach, enabling integration with any AI model, AI system, data source, or cloud environment. This is facilitated by the platform's connector framework, which allows seamless integration with existing technologies.

Further capabilities include advanced prompt and evaluation studios for optimising AI behaviour, an SDK for extending platform functionalities, and an Agent Protocol for communication standardisation across diverse systems. Comprehensive observability features provide real-time tracking and transparent decision paths.

The platform also offers an AI agents marketplace.

The marketplace includes pre-built templates and industry-specific solutions such as BankAssist and HealthAssist, aimed at accelerating AI development and reducing the time required to generate value.

From a broader perspective, the Kore.ai Agent Platform encompasses solutions for various areas such as customer service, which seeks to improve experience through integration with contact centres, and employee productivity, enhancing workflows through multi-agent information discovery.

Prasanna Arikala, Chief Technology Officer and Head of Products, noted the paradigm shift represented by the platform.

"The Kore.ai Agent Platform marks a paradigm shift in enterprise AI architecture," he said. "We're moving beyond isolated AI capabilities to interconnected agents that collaborate within a unified framework. We are working towards the teachability of Agents within an enterprise - focusing on agent orchestration, data retrieval capabilities, and planning capabilities."

"Our goal is to provide enterprises with the tools, orchestration, and governance needed to build evolving AI networks. As organizations adopt multi-agent systems, our platform offers flexible autonomy levels tailored to business needs, risk profiles, and regulations. This approach enables organizations to harness the transformative power of agentic AI while retaining control and oversight as they evolve toward more advanced AI systems."

Kore.ai states that the platform is designed to efficiently scale AI operations while maintaining strong governance, security, and compliance standards.