Appdome unveils GenAI-powered Threat Resolution Center

Appdome has announced the launch of its new Threat Resolution Center, powered by GenAI, which aims to enhance mobile app security by providing immediate and context-specific threat resolutions. The company will demonstrate the capabilities of this innovative service at the Black Hat USA cybersecurity conference in Las Vegas this August.

According to Appdome, the Threat Resolution Center allows mobile support teams to swiftly identify mobile threats, generate resolutions specific to the context, and improve threat response. This advancement leverages GenAI’s ability to synthesise vast amounts of unstructured data into actionable steps, enhancing the security of mobile applications and improving the user experience.

Tom Tovar, co-creator and CEO at Appdome, highlighted the significance of integrating GenAI into the threat resolution process. "We’ve been evaluating LLMs and GenAI as part of the threat response lifecycle since GenAI came on the scene," said Tovar. "Threat Resolution Center leverages two new innovations at Appdome – our new ThreatCode™ and Threat Resolution Agent™ - with GenAI to quickly synthesise massive amounts of unstructured data into step-by-step instructions that stop cyberattacks, malware, and other threats on mobile end user devices fast."

Mobile threats are becoming increasingly sophisticated, and traditional security measures often fail to address the user experience adequately. When mobile attacks occur, users are frequently locked out of their accounts, leading to confusion and frustration. The complexity of understanding and troubleshooting these attacks also places a significant burden on mobile brands, enterprises, and users.

The new Threat Resolution Center uses GenAI to provide real-time, context-specific guidance for resolving threats. This system aims to give mobile support teams and end users the information needed to overcome attacks quickly. Additionally, it reduces the surface area for attacks by expediting the removal of threats from mobile devices, ultimately boosting productivity by decreasing the mean time to resolution (MTTR) and lowering the overall cost of threat response for all users.

Katie Norton, Research Manager, DevSecOps and Software Supply Chain Security at IDC, commented on the diverse and complex nature of mobile ecosystems, making threat detection and removal particularly challenging. "The mobile ecosystem is diverse, with seemingly endless permutations of apps, exploits, operating systems, and device types. Detecting and removing threats and attacks can feel impossibly difficult, let alone doing so with the user experience in mind," said Norton. "Appdome’s ThreatCode and Threat Resolution Agent aim to address this challenge by leveraging RAG-optimized GenAI, automatically creating and chaining GenAI prompts to bring threat-specific, context-aware instructions that seek to balance quick threat resolution with a high-quality user experience."

Appdome’s Threat Resolution Center functions by dynamically generating a context-specific ThreatCode™ when an attack is detected by an Appdome-protected mobile app. This ThreatCode is equipped with comprehensive data about the threat, attack method, device, OS, and other relevant information. Then, support, engineering, or cyber personnel input the ThreatCode into the Threat Resolution Center, where the Threat Resolution Agent™ generates GenAI-prompts. These prompts then produce detailed instructions on how to identify, understand, find, and remediate the mobile threat on the user’s device, providing a complete end-to-end solution for threat resolution.

Chris Roeckl, Chief Product Officer at Appdome, articulated the importance of effective threat resolution for maintaining brand loyalty and user experience. "Better threat resolution is critical to better brand loyalty and the best end user experience," said Roeckl. "Legacy products get in the way of app experience, doing little more than crashing the app with no data about the attack and no way to help the user. Appdome, by comparison, puts the user first – first by removing the engineering burden and now, by removing the support burden from the cyber defense lifecycle."

The company will be showcasing its new Threat Resolution Center at the Black Hat Conference in Las Vegas on 7-8 August 2024.