Social Media stories - Page 31

The next paradigm shift for the contact centre industry may well be how to engage with customers through social media.

NetGuide September 2010 cover has been nominated in the people's choice Maggies awards. Now we need your help with the final voting.

This month’s blog came to me when a friend of mine got in trouble at work due to content she had posted on her Facebook page.

Texas juror gets community service for Facebook friendship attempt with case defendant, flouting court's social media rules.

Ahead of the Rugby World Cup, the All Blacks make history, hitting 1 million Facebook fans, becoming the top NZ brand online.

Google and Facebook snag startups for talent, not tech, marking a trend in 'acquihires' as they chase skilled hands over flashy gadgets.

Unlock the art of effective complaining with our guide, ensuring you stand up for yourself without crossing the line into rudeness.

Facebook faces a dip in users for the first time in over a year, posing a challenge to its social media dominance amid Google's new rival platform.

Navigating the minefield of Facebook etiquette: From ignored messages to online spats, learn the do's and don'ts of social media manners.

Quarter of kids have 'online births' before real ones, highlighting the urgent need for parents to navigate their children's digital world safely.

This month’s blog idea was sparked by something that annoys me to no end, which I have come to realise is a common pet peeve among others as well.

Kiwi businesses urged to leverage mobile and social media as 70% of New Zealanders now use social platforms and 36% access the internet via mobile devices.

A study by comScore reveals social networking is the top online activity for New Zealanders, accounting for 21.1% of their internet usage in May.

A study shows social media spam attacks follow a cycle of rise and fall, peaking every 20 days, affecting platforms like Facebook and Twitter.

Cyber attacks are now the top threat to New Zealand businesses, with nearly two-thirds having faced a breach in the past year, a new study reveals.

NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.

New Zealand businesses are concerned about security breaches stemming from staff mistakes, a recent survey from Symantec shows.

The story of a Dutch lady who tattooed the profile pictures of 152 of her Facebook friends on her arm, turns out to be a viral marketing hoax.

Social media not only circulates news but also enhances the reach of quality journalism, turning Facebook 'likes' and LinkedIn shares into valued endorsements.

U.S. Senator Jon Kyl’s less than factual statement has made its way onto Twitter, providing users with some serious laughs at Kyl’s expense.