Small Business (SMB) Stories - Page 12

Global Stories

Small Business (SMB) stories

Customer Relationship Management

Thryv launches AI lead tool for ANZ small businesses

Many small firms are missing sales because slow follow-up lets prospects cool before they can be converted, Thryv says.

By Sean Mitchell • 4 min read • Last month

Document Management

Actionstep adds iManage integration for midsize law firms

Midsize firms can now open matters and auto-create iManage workspaces in one workflow, reducing admin and data mismatches across systems.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Intuit names Xero veteran Matthew Miles to lead APAC

The hire sharpens Intuit's APAC push as it adapts QuickBooks and Mailchimp to local tax and compliance demands across the region.

By Karen Joy Bacudo • 3 min read • Last month

Fintech

RMS adds bank payments as card surcharge ban looms

Australian accommodation operators may soon face higher payment costs as a card surcharge ban pushes them towards bank-to-bank alternatives.

By Karen Joy Bacudo • 4 min read • Last month

Fintech

Moodi expands Female Founder Fund across New Zealand

The grant scheme aims to help female-led start-ups in New Zealand and Australia overcome a persistent funding gap with no-equity cash awards.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Xero & Anthropic fuel AI battle in finance software

The partnership signals a split in finance software as firms weigh tighter control inside one platform against AI agents that span several systems.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Small Business (SMB) stories

Customer Relationship Management

The growing gap between businesses that use tech well and those that don't

Businesses that fail to turn data, automation and integration into action risk slower growth, missed leads and weaker customer experiences.

By Lovan • 6 min read • Last month

Customer Experience

Why some brands seem “everywhere” online (and others don't exist)

Brands that ignore coordinated search, content and distribution efforts often vanish online, even when their products are just as good.

By Lovan • 6 min read • Last month

Partner Programmes

What makes virtual offices a smart choice for startups

Startups can trim overheads and still project a credible image, with virtual offices also suiting remote teams and expansion plans.

By Chirag Solanki • 4 min read • Last month

Supply Chain

Australia energy shock raises insolvency risk for firms

Higher fuel and power costs are intensifying cash-flow strains for smaller firms, with CreditorWatch warning insolvencies may rise over 12 months.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Advanced Persistent Threat Protection

Ottawa launches Level 1 cyber scheme for defence suppliers

Defence suppliers will face new cyber checks from summer 2026 as Ottawa phases in certification to protect sensitive contract data and match US standards.

By Jake MacAndrew • 3 min read • Last month

Agricultural Technology

British Business Bank boosts Oxbury Tier 2 funding

The state-backed lender’s extra GBP £10 million should help Oxbury extend more credit to smaller farms as demand for specialist finance rises.

By Karen Joy Bacudo • 3 min read • Last month

Fintech

Simply Asset Finance strikes lending pact with Lombard

The tie-up should widen asset finance access for UK small businesses, as Simply will originate loans through Lombard's wholesale facility.

By Karen Joy Bacudo • 3 min read • Last month

Marketing Technologies

AI, search and strategy: SEO still holds

AI summaries have changed search results, but businesses still need strong SEO to win visibility, traffic and enquiries.

By Kia Ora Digital • 6 min read • Last month

Data Protection

Australian skincare founder hit by chargeback scams

Tens of thousands of dollars in disputed payments have left a Sydney skincare business exposed as household budgets tighten and chargeback fraud rises.

By Shannon Williams • 4 min read • Last month