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Proving personalisation works: Tooling, metrics, and the real role of AI
Customer Relationship Management

Proving personalisation works: Tooling, metrics, and the real role of AI

Brands need cleaner data and tighter measurement to prove personalisation boosts retention, revenue and viewer loyalty, not just clicks.

By Braze • 8 min read • Last week
What separates the personalisation leaders in media and entertainment?
Customer Relationship Management

What separates the personalisation leaders in media and entertainment?

Brands in media and entertainment are missing revenue because they cannot turn scattered engagement signals into coordinated, real-time personalisation.

By Braze • 7 min read • Last week
Radiant Logic & Zscaler target M&A access bottlenecks
Software-as-a-Service

Radiant Logic & Zscaler target M&A access bottlenecks

Acquirers could cut months from post-deal IT integration, as the tie-up aims to let staff use applications on day one after closing.

By Sean Mitchell • 4 min read • Last week
Specsavers & Merkle cut UK query volume by 90%
Digital Transformation

Specsavers & Merkle cut UK query volume by 90%

The overhaul gives retailers a clearer online-offline customer view while saving Specsavers more than two weeks of engineering time in Britain.

By Regine Laguilles • 3 min read • Last week
Radiant Logic adds AI agent governance to identity platform
Hybrid Cloud

Radiant Logic adds AI agent governance to identity platform

Businesses need a single view of AI agents as their access and ownership can change in real time across cloud and internal systems.

By Sofiah Nichole Salivio • 4 min read • Last week
Megaport picks VAST Data for AI infrastructure push
Hybrid Cloud

Megaport picks VAST Data for AI infrastructure push

The deal broadens Megaport's AI push by joining network, compute and data services in one platform for customers across multiple clouds and data centres.

By Sean Mitchell • 4 min read • Last week
Financial firms prioritise data growth over AI-ready storage
Data Analytics

Financial firms prioritise data growth over AI-ready storage

Cost pressures are keeping banks focused on storage basics, with just 10% of firms ranking AI-ready platforms as a top priority.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Radiant Logic adds AI agent oversight to identity platform
Privileged Access Management

Radiant Logic adds AI agent oversight to identity platform

Security teams get real-time risk scoring for AI agents as Radiant Logic extends its identity platform across fragmented registries.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Open Group launches OSDU data platform standard v1.0
Digital Transformation

Open Group launches OSDU data platform standard v1.0

A new baseline for energy data systems should ease integration, cut duplication and help operators and suppliers build more reliable applications.

By Sofiah Nichole Salivio • 4 min read • Last week
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Qlik expands Snowflake tie-up for governed AI workflows
Data Analytics

Qlik expands Snowflake tie-up for governed AI workflows

Businesses can now feed governed enterprise data into Snowflake AI workflows in real time, cutting the gap between insight and action.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Pinecone links Nexus to Microsoft OneLake for AI agents
Data Analytics

Pinecone links Nexus to Microsoft OneLake for AI agents

AI agents can now tap enterprise data in Microsoft OneLake with citations, as Pinecone claims lower token use and faster responses.

By Joseph Gabriel Lagonsin • 3 min read • This month
OneStream launches Snowflake connector for finance data
Data Analytics

OneStream launches Snowflake connector for finance data

Poor data quality is forcing finance teams to seek more traceable inputs for AI and reporting as OneStream adds a Snowflake link.

By Karen Joy Bacudo • 3 min read • This month

Stories from Other Regions

Data Platform stories

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Last week
Stats NZ's most valuable source of official data to get $58m makeover
Data Analytics

Stats NZ's most valuable source of official data to get $58m makeover

The upgrade should speed access for researchers, easing long delays in using the IDI to analyse education, health and income data.

By RNZ • 2 min read • Last week
Poindexter Labs raises GBP £2 million seed funding
Supply Chain

Poindexter Labs raises GBP £2 million seed funding

The London-based AI data start-up has won support as demand grows for specialist training datasets for reasoning-heavy models.

By Sean Mitchell • 4 min read • This month
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • This month