Customer engagement stories - Page 12
How card-linked loyalty programs will take eCommerce to the next level
Thu, 14th Oct 2021
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martech
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A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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martech
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
The importance of anticipatory design in mobile banking
Fri, 1st Oct 2021
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fintech
Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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uc
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cx
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martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
The opportunity for CIOs to impact the customer experience
Thu, 16th Sep 2021
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crm
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cx
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martech
The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
‘A question of respect’ — Consumer reactions to poor digital services have hardened during the pandemic
Mon, 30th Aug 2021
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cx
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martech
Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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cx
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martech
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crm
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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crm
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cx
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martech
Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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uc
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crm
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cx
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
How consumer online behaviour has changed during the pandemic
Mon, 23rd Aug 2021
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crm
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cx
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martech
The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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cx
Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Self-service in high demand for today’s enterprise customers
Wed, 14th Jul 2021
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cx
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martech
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frost & sullivan
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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crm
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uc
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Wed, 7th Apr 2021
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cx
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martech
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crm
In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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crm
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Why tech complexity is a customer experience issue
Wed, 3rd Feb 2021
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crm
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devops
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cx
Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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uc
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crm
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
CX firm Qualtrics to launch Singapore data center
Wed, 25th Nov 2020
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crm
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hyperscale
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cx
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.