Customer engagement stories
Infobip sees Black Friday rich messaging volumes surge
Yesterday
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customer engagement
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
OCBC AI veteran Donald MacDonald launches advisory firm
2 days ago
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customer engagement
OCBC AI veteran Donald MacDonald leaves after 22 years to launch Colourcode.AI, advising boards and leaders on AI strategy and governance.
How AI, social commerce & experience will reshape retail in 2026
Last week
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customer engagement
By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.
APAC shoppers pay more for trusted brands with data privacy
Last week
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customer engagement
84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.
Agentic AI to reshape Southeast Asian businesses by 2026
Last week
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customer engagement
Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.
Virsae & VOSS join forces to boost AI for workplace analytics
Last week
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customer engagement
Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.
Brevo raises EUR €500 million to expand AI & US presence
Last week
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customer engagement
Brevo has raised EUR €500 million, reaching unicorn status to boost AI capabilities and expand its US presence, targeting EUR €1 billion revenue by 2030.
Symbos grows customer experience services with CPM Australia buy
Last week
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customer engagement
Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.
Generative AI platforms drive surge in digital discovery & sales
Last week
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customer engagement
Generative AI platforms have boosted digital discovery and sales, with app downloads up 319% and AI referrals generating 1.1 billion visits in June 2025.
DAS Fire appoints new leaders to drive UK & Ireland growth
Last week
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customer engagement
DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.
Thryv launches AI marketing tool to boost home service growth
Last week
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customer engagement
Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.
Experts reveal key CX, personalisation and AI trends for 2026
Last week
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customer engagement
Experts reveal 2026 CX trends: seamless AI-human service, hyper-individualised experiences, and AI as an intimate advisor shaping marketing strategies.
Eagle Eye reshapes APAC leadership to boost USD $10 million growth
Last week
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customer engagement
Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.
Publicis Sapient gains AWS recognition for enterprise agentic AI
Last week
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customer engagement
Publicis Sapient has earned AWS's Agentic AI Specialisation, showcasing its skill in deploying autonomous AI systems for enterprises across multiple sectors.
Half of New Zealand’s small businesses lack websites as consumers turn away from social media
Last month
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customer engagement
Nearly half of New Zealand’s small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.
AI & ethical messaging set to shape UK customer experience
Last month
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customer engagement
Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.
Frameshop quiz helps public spot AI art amid deepfake surge
Last month
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customer engagement
Frameshop has launched an online quiz to help users distinguish between genuine photos and AI-generated art amid rising deepfake concerns.
RingCentral launches AI Receptionist in Australia from AUD $62
Last month
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customer engagement
RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.
Luke Clifton joins ATA Board as alliance shifts focus to leaders
Last month
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customer engagement
Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.
How CPG brands can win customers through immersive packaging technology
Last month
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customer engagement
Immersive packaging tech lets CPG brands engage shoppers instantly, boosting trust and loyalty at the crucial moment they hold a product in hand.